Field Service Technician - Rapid City, SD (Weekends Required)
About The Position
Cash Depot is the nation's largest independent provider of retail cash management, ATM solutions, consumer financial services, and AirVac systems. Since 1983, we've built our reputation on dependable service, innovative technology, and strong customer relationships nationwide. We're looking for motivated individuals who enjoy working independently, solving technical problems, and delivering exceptional service to customers in the field. As a Field Service Technician, you will be responsible for installing, maintaining, troubleshooting, and repairing ATMs, AirVac equipment, and other Cash Depot products throughout your assigned territory. This position combines technical service, customer support, route management, and equipment maintenance. You will work independently while partnering closely with dispatch, operations, and customers to ensure equipment remains operational and customers receive exceptional service.
Requirements
- High School Diploma or GED
- Valid Driver's License with an acceptable driving record
- Ability to be insured under the company's vehicle insurance program
- Strong communication and customer service skills
- Ability to work independently with minimal supervision
- Strong organizational and problem-solving skills
- Ability to adapt to changing priorities and service needs
- Ability to safely lift, move, and work with equipment required for the position
Nice To Haves
- Mechanical, electrical, or electromechanical troubleshooting experience
- Field service experience
- ATM, kiosk, vending, gaming, or similar equipment experience
- Route-based service experience
- Customer-facing technical support experience
Responsibilities
- Install, convert, repair, remove, and maintain ATMs, AirVac systems, and other Cash Depot equipment.
- Perform preventative maintenance and service calls.
- Diagnose equipment issues and perform repairs.
- Complete ATM software updates and equipment upgrades.
- Clear ATM jams and perform basic machine diagnostics.
- Escalate advanced technical issues when additional support is required.
- Partner with dispatch to complete scheduled service requests.
- Execute service calls accurately and efficiently.
- Maintain assigned inventory and communicate supply needs.
- Complete all service documentation, reports, and paperwork accurately and on time.
- Maintain performance standards related to service quality, efficiency, safety, and first-time fix rates.
- Build positive relationships with customers.
- Communicate professionally with customers, dispatch, and support teams.
- Respond to customer needs and concerns in a timely manner.
- Represent Cash Depot professionally at all customer locations.
- Assist with training and ride-alongs as needed.
- Support fellow technicians when required.
- Identify opportunities for process and efficiency improvements.
- Follow all company safety and security procedures.
Benefits
- Guaranteed 40-hour work week
- Paid drive time
- Company vehicle
- Paid training
- Stable, year-round work
- Profit Sharing Program
- Advancement opportunities
- Weekend premium pay
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Company-Paid Life Insurance
- Company-Paid Short-Term Disability
- Paid Holidays
- Paid Time Off (PTO)
- Medical Deductible Reimbursement Program
- Wellness Benefit Programs
- 401(k) with Company Match
- Annual Profit-Sharing Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
