Field Service Technician

Admix•Londonderry, NH

58d•Onsite

About The Position

Admix, a growing employee-owned company and premier manufacturer of industrial mixing equipment, is seeking a hands-on, mechanically inclined Field Service Technician. This role involves providing on-site service and support to customers, troubleshooting equipment, and traveling domestically and internationally. The technician will support the Aftermarket group with after-sales customer issues related to installation, use, operation, and maintenance, and will be involved in the Customer Equipment Rebuild Program. The position requires excellent communication skills, strong mechanical aptitude, and the ability to work independently and as part of a team.

Requirements

Interact and effectively communicate with internal and external customers professionally.
Solid hands-on skills and strong mechanical aptitude.
Computer skills and ability to write comprehensive customer service reports/quotes and trip reports.
Demonstrated experience collaborating with colleagues, with the ability to work effectively both independently and in a supportive diverse team environment.
Strong organizational skills, attention to detail, and ability to prioritize tasks.
Strong critical thinking and analytical skills, and ability to multitask.
Strong understanding of all Admix product offerings from a mechanical and process standpoint.
Ability to learn and be coached.
Ability to provide an exceptional customer experience.
Travel is expected 50% of the time, more or less as needed.
Must possess and maintain a valid U.S. driver's license in good standing and meet company driving eligibility requirements.
Ability to bend, stoop, and lift items weighing up to 50 pounds.
Ability to remain seated or standing for extended periods.
Ability to work in confined or small spaces.
A training period of approximately 3-months in the shop on all of the equipment is required.
Cross-train with fellow technicians and the Supervisor.

Nice To Haves

Associate's degree in Engineering preferred.
Experience working with customers/end users preferred.
1-3 years of outside sales experience a plus.
Current US Passport or the ability to obtain one.

Responsibilities

Provide on-site service and support for customers.
Present maintenance and technical training seminars.
Perform on-site equipment audits and provide accurate Trip Reports.
Perform on-site equipment rebuilds.
Respond to customer inquiries via email, phone, and web regarding after-sales support or service issues.
Support the Return Materials Authorization (RMA) Program by arranging equipment returns and ensuring timely internal handling.
Provide back-up phone coverage for customer calls, quotations, and spare parts order entry.
Assist the Admix Lab when needed.
Help the Marketing Department pack and unpack for trade shows.
Other duties as assigned.