Green Bay area)

Federal Mfg•Grafton, WI

7d•Onsite

About The Position

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist—whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations. We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you. Do we have your attention? Keep reading. Bartelt Packaging, A ProMach Company provides best-in-class solutions for pouching and cartoning systems for the food and confectionery, beverage, home and personal care, pharmaceutical, chemical, and tobacco markets. Walk down any aisle in a grocery store to see the wide variety of packages produced on our equipment. Bartelt Packaging is looking for a Field Service Technician to join its team who resides in the Milwaukee/Madison/Green Bay area. As Field Service Technician travels to repair, maintain and start-up specified Bartelt Packaging equipment. The Field Service Technician provides a communication link between the customer and the Company to provide excellent customer service. Does this work interest you?

Requirements

Technical, Associate degree or equivalent combination of education and experience.
Minimum of 3 years experience in machinery repair.
Successful candidate must possess knowledge/skills of mechanical principles and be willing to travel extensively within the US and, from time to time, internationally.
Good communication & interpersonal skills and a strong customer service focus.
Proficiency in Windows & MS software (Word, Excel, Outlook).
Excellent customer service skills; ability to train customer personnel on equipment.

Nice To Haves

Experience in flexible packaging material machinery.
PLC programming experience preferred.
Familiarity with PLC/PC systems helpful.

Responsibilities

Installation, integration, repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem-solving skills.
Ensure all established inspection, testing, quality and operating specifications are met.
Directs and or oversees customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
May provide on-site customizing of machine programs by revising programs to meet the customer needs.
Occasionally maintain a 24-hour on-call status and provide customer technical telephone support.
Will provide factory floor support when not providing customer field service support/travel.
Provide customer training regarding the operation & service of our machinery.
Assist customers with aftermarket parts needs will in the field.