Field Service Technician

ITW • Baltimore, MD

4d • Remote

About The Position

The primary function of this role is to conduct preventative maintenance, troubleshooting, and servicing of industrial x-ray inspection equipment. This equipment includes electrical/electronic control, PC, PLC, and motion controls.

Requirements

• Ability to read, comprehend and interpret complex technical information involving mechanics and electronics.
• Ability to interpret schematic and electrical diagrams.
• Strong ability to use electronic test equipment such as Oscilloscope and Multi-meter.
• Ability to communicate effectively in a professional environment.
• Ability to work independently with a high sense of urgency.
• Ability to maintain composure in high pressure situations.
• Ability to manage service schedule that results in timely service for customer.
• Strong customer service/communications skills with a high level of professionalism.
• Experience with resolving technical issues in a highly sensitive environment.
• Experience working with multiple levels within an organization.

Responsibilities

• Travel to customer site to diagnosis and repair of industrial test equipment; including but not limited to high voltage generators, electrical panels, Programmable Logic Controller (PLC), Personal Computer (PC), control software and automation components.
• Travel to customer site for preventative maintenance, installations as well as emergency service.
• Ensure that all customer concerns are addressed, and the appropriate follow-up is taken.
• Provide customers with timely updates regarding ETA onsite.
• Assist manufacturing with system integration and installation.
• Work with the Service Coordinator on scheduling, parts orders/returns etc.
• Assist customers over the phone with technical problems and troubleshooting.
• Train customers on basic operation and maintenance where applicable.
• Other duties as assigned including, but not limited to, phone/remote support.
• Assist in system moves and/or system qualifications where needed.
• Adhere to NSI’s waste management and recycling policies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED