Field Service Technician

Addtronics•Deep River, CT

1d•Hybrid

About The Position

Colanar, an Addtronics company, specializes in advanced liquid filling systems and automated handling systems for the Life Sciences industries, including Pharma and Biotech applications, Contract Manufacturing, and Compound Pharmacies. We service a global customer base. We are dedicated to providing new and innovative solutions to our customers in the Life Science industries, both in our product offerings as well as our consulting and engineering services. Our continued focus on customer needs and our ability to react swiftly and cost-efficiently, while remaining customer oriented, ensures a successful relationship with our customers. Colanar is seeking an entry-level Field Service Technician to join our growing team. This role offers the opportunity to work with cutting-edge automation and robotic systems, both in our manufacturing facility and at customer sites throughout North America. The Field Service Technician will play a critical role in the assembly, installation, maintenance, troubleshooting, repair, and upgrade of automated equipment. This position is ideal for a hands-on individual with strong mechanical and electrical aptitude who enjoys problem-solving, travel, and working directly with customers. The successful candidate will support equipment build and assembly activities, perform field service work, assist with system commissioning, and help optimize equipment performance throughout its lifecycle.

Requirements

Associate degree, technical certification, trade school training, or equivalent hands-on experience in a related field.
Strong mechanical and electrical troubleshooting abilities.
Proficiency with Microsoft Office and general computer applications.
Excellent analytical and problem-solving skills with the ability to diagnose issues and implement effective solutions.
Strong verbal and written communication skills with the ability to interact professionally with customers and team members.
Ability to work independently in both shop and field environments.
Self-motivated, customer-focused, and team-oriented mindset.

Nice To Haves

Familiarity with industrial automation, robotics, controls systems, or manufacturing equipment is preferred.
Prior experience working with industrial automation, robotics, packaging equipment, labeling systems, or custom machinery.
Basic knowledge of PLCs, HMIs, servo systems, VFDs, and industrial control systems.
Experience reading and interpreting electrical schematics, wiring diagrams, mechanical drawings, and assembly prints.
Exposure to machine commissioning, Factory Acceptance Testing (FAT), and Site Acceptance Testing (SAT).
Customer-facing experience, including technical support, training, or service-related roles.
Exposure to continuous improvement or lean manufacturing principles

Responsibilities

Travel to customer facilities to perform equipment installations, preventive maintenance, troubleshooting, repairs, and system upgrades.
Diagnose and resolve electrical issues involving power distribution, wiring, sensors, controls, and automation systems.
Troubleshoot and repair mechanical issues, including alignment problems, component failures, and operational performance concerns.
Assemble, repair, and rebuild automation equipment in a controlled manufacturing environment to ensure reliability and quality.
Execute maintenance programs designed to reduce downtime and extend equipment life.
Perform equipment testing, calibration, adjustments, and verification procedures to ensure optimal performance.
Collaborate with engineering, manufacturing, service, and customer teams to resolve technical challenges and implement improvements.
Provide customers with technical support and training related to equipment operation, maintenance, and troubleshooting.
Evaluate equipment performance and identify opportunities to improve efficiency, reliability, and overall system functionality.
Maintain detailed service records, work orders, punch lists, inventory usage, and customer communications.