Field Service Technician - Wide Format Printers

Ford Office • Canonsburg, PA

3d • Onsite

About The Position

Ford Office Technologies is growing, and we are seeking a skilled and motivated Field Service Technician to install, maintain, and repair wide format printing equipment at customer locations. This role requires strong mechanical and electrical aptitude, excellent troubleshooting skills, and a commitment to delivering outstanding customer service.

Requirements

• Knowledge of large format finishing equipment (laminators, cutters).
• Strong understanding of electronics, mechanical systems, and computer networking.
• Ability to read schematics and technical manuals.
• Proficiency with Windows-based systems and RIP software.
• Valid driver’s license with clean driving record.
• Proof of insurability.
• Ability to lift up to 50 lbs. and work in various on-site environments.
• Excellent communication and customer service skills.

Nice To Haves

• 2+ years of experience servicing wide format printing equipment preferred.
• Manufacturer certifications (preferred but not required).

Responsibilities

• Install, configure, and calibrate wide format printers, cutters, and finishing equipment.
• Diagnose and repair mechanical, electrical, and software-related issues.
• Perform preventative maintenance and equipment inspections.
• Provide on-site and remote technical support to customers.
• Train customers on proper equipment operation and maintenance.
• Document service calls, parts usage, and resolutions accurately.
• Maintain service vehicle inventory and tools.
• Travel to customer sites within assigned territory.
• Ensure timely response to service calls within assigned territory.

Benefits

• 401(k) with company match
• Bereavement Leave
• Vacation Benefits
• Holidays
• Medical, Dental, and Vision Care Insurance
• Life Insurance – both company paid and additional coverage.
• Voluntary Short-Term and Long-Term Disability Insurance
• Voluntary Policies for additional insurance to cover accident, cancer, critical illness, or injury.
• CDA Scholarship Foundation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed