Field Service Technician Trainee
About The Position
LDI Connect is a high-performing technology services company with a proven track record of creating rewarding careers. We do it all - from commercial security solutions, document management, managed IT services, hosted/cloud services, phone systems, and professional audio/video systems, AI and even copiers, printers, with a full line of production equipment. Are you mechanically inclined, love working with your hands and would enjoy being on the road instead of behind a desk? Our team of Field Service Technicians is expanding, and we are looking for talent eager to learn! This role will require traveling throughout New York, specifically around the Brooklyn area. As a Field Service Technician Trainee at LDI Connect, you will learn how to effectively repair, trouble shoot and diagnose failures, along with performing other assigned activities.
Requirements
- Excellent customer service skills, ability to think and work independently.
- Hardware and software trouble shooting ability.
- Valid driver’s license and reliable transportation required.
Responsibilities
- Follow a planned maintenance schedule to insure all equipment operates within manufacturer specifications.
- Maintain, repair and trouble shoot our variety of networked office systems.
- Perform quality assurance/ preventative maintenance calls at manufacturer recommended intervals or as required based on volume and applications.
- Respond to and resolve all emergency service calls.
- Maintain personal inventory and car stock.
- Maintain an electronic file of all work performed, dated with appropriate meter readings and applicable comments.
- Plan Service work at the beginning of the day, reviewing open service calls and prioritizing them by importance and complaints
- Maintain an inventory of commonly used and consumable spare parts.
- Effectively communicate with customers any unresolved service calls and the course of action necessary to complete such calls.
- Report all problems, concerns and issues immediately to the Service Manager.
- All emergency service calls will be responded to in 4 hours or less (exceptions apply).
- QA/ PM planning will be scheduled to have the least impact on our customers’ operation.
- All equipment will operate at a minimum 95% uptime as measured quarterly and by industry standards.
- Spare parts inventory will be replenished as needed but not less than one time per week.
- All necessary documentation will be clear, complete, accurate and on time.
- Excellent customer service skills, ability to think and work independently.
- Additional responsibilities/functions may be added, changed or removed based on the development and future requirements of this position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
