Field Service Technician - Trainee

Tsugami America • Windsor, CT

10h • Onsite

About The Position

Join a USA Today Top Workplace!
Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.
Summary of Responsibility:
Are you mechanically inclined, curious about advanced manufacturing technology, and eager to build a long-term technical career? Tsugami America is seeking an Entry-Level Field Service Technician to join our growing service team. This role is ideal for recent technical school graduates, early-career technicians, or individuals with hands-on mechanical or electrical aptitude who want to learn and grow.
As a Field Service Technician, you will support the installation, maintenance, and repair of Tsugami CNC machine tool equipment at customer facilities throughout New England. No prior CNC service experience is required—we provide a structured, in-house training program and ongoing technical development to set you up for success.
What You Will Contribute:
With training and support from experienced technicians, you will:
Travel to customer sites to assist with the installation, troubleshooting, repair, and maintenance of CNC machine tool equipment and controls
Learn how to identify performance issues and assist with preventative maintenance to maximize machine uptime
Support the diagnosis and repair of mechanical, electrical, pneumatic, and hydraulic components
Use machine manuals, technical documentation, and internal resources to research and resolve machine issues
Communicate professionally with customers regarding service status, next steps, and completed work
Complete service documentation accurately (service reports, install reports, etc.)
Build strong working relationships with customers, suppliers, and internal teams
Participate in ongoing technical training, safety training, and manufacturer-led seminars
Continuously develop your technical knowledge of Tsugami product lines and evolving CNC technology
Other Functions:
Perform related duties as required.
The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific lists of responsibilities does not exclude them from the position if the work is similar or a logical assignment to the position.
Mental and Physical Requirements:
The physical demands and characteristics of the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Must be highly mobile, able to access all areas of the premises.
Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
Ability to sit for prolonged period of times.
Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
Ability to frequently use hands and arms.
Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.
Certain positions are designated as safety-sensitive due to the nature of the work performed. Employees in these roles may also be expected to:
Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.
Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.
Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.
Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Requirements

• Mechanical, electrical, or maintenance experience (academic, internship, military, or hands-on experience welcomed)
• Interest in CNC machinery, automation, or manufacturing technology
• Basic ability to read and understand technical drawings and schematics (training provided)
• Strong problem-solving skills, attention to detail, and willingness to learn
• Basic computer skills (Microsoft Office and service documentation tools)
• Strong communication skills and a customer-focused mindset
• Valid driver’s license required
• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.
• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.
• Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.
• Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.
• Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Nice To Haves

• Familiarity with hand tools and precision measuring equipment is a plus

Responsibilities

• Travel to customer sites to assist with the installation, troubleshooting, repair, and maintenance of CNC machine tool equipment and controls
• Learn how to identify performance issues and assist with preventative maintenance to maximize machine uptime
• Support the diagnosis and repair of mechanical, electrical, pneumatic, and hydraulic components
• Use machine manuals, technical documentation, and internal resources to research and resolve machine issues
• Communicate professionally with customers regarding service status, next steps, and completed work
• Complete service documentation accurately (service reports, install reports, etc.)
• Build strong working relationships with customers, suppliers, and internal teams
• Participate in ongoing technical training, safety training, and manufacturer-led seminars
• Continuously develop your technical knowledge of Tsugami product lines and evolving CNC technology
• Perform related duties as required.

Benefits

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• Paid Time Off, starting with 23 paid days off in your first year.
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed