Field Service Technician Team Lead - Industrial Refrigeration Exp Required

GEA•Pasadena, TX

58d•Hybrid

About The Position

GEA Group is seeking an experienced Field Service Technician Team Lead to join their Midwest Team. The ideal candidate will reside around the Houston or Oklahoma area. This role involves leading a team of field service technicians, performing advanced troubleshooting and repair on industrial refrigeration systems, and training customers and junior technicians. GEA Group, founded in Germany in 1881, is a global leader in engineering solutions for industries like food and beverage, pharma, and dairy. They emphasize building lasting careers with strong culture, growth opportunities, and support, reflected in their average employee tenure.

Requirements

Minimum of a high school diploma or GED required
ANSI / IIAR-6 certification required or must be able to obtain certification within 1 year.
Minimum of 10 years of experience in industrial refrigeration
Capable of reading P&IDs and electrical schematics.
Strong mechanical and electrical aptitude
Knowledge of the major components pertaining to a refrigeration system.
Advanced knowledge of screw and piston type compressors and their packages.
Advanced working knowledge of electrical systems, wiring, and control schemes.
Advanced working knowledge of industrial control panels.
Ability to act as a trainer/mentor to junior field service technicians.
Ability to travel 90% of the time.
Applicants must be authorized to work in the U.S. without current or future sponsorship.

Nice To Haves

Technical school certification in refrigeration or similar field is preferred
RETA CIRO Certification is preferred

Responsibilities

Creates an inspiring team environment with a culture of open communication.
Monitor team performance and reports on metrics.
Delegates tasks and sets deadlines.
Discovers training needs and provides coaching.
Actively listens to team members’ feedback and resolve any issues/conflicts, at times with branch manager’s support.
Performs field service duties at times as a specialist and capable of performing all field service technician III tasks.
Provide troubleshooting support to improve machinery operation with respect to plant/refinery operation.
Proficiently train customers on the operation of the equipment.
Act as a mentor to junior technicians by providing them on the job training, assuring work is completed correctly, and provide the branch manager feedback on performance and suggestions.
Performs other duties as assigned.
Responds to customer requests and field dispatches.
Meets with customer at site to go over the nature of the service or repair.
Provide advanced technical support and performs advanced troubleshooting to the compressor package.
Provide advanced technical support and performs advanced troubleshooting on electrical & control systems.
Provide advanced technical support and performs advanced troubleshooting of refrigeration system.
Performs retrofitting of industrial control panels across multiple manufacturers.
Completes the routine maintenance or repair, in accordance with ANSI/IIAR-6 2019, as applicable.
Inspects machinery to confirm proper working order.
Provides preventative measure suggestions.
Discusses work completed with customer.
Submits all time sheets, expense reports (within 30 days), service tickets, start-up reports, inspection reports, and other required paperwork within the required timeframe.
Perform after-hours telephone troubleshooting support.