Field Service Technician – Production (2nd Shift) - Chantilly, VA
About The Position
We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional Production Service Technicians to delight our customers. This role involves providing outstanding service to clients, managing call resolutions in accordance with customer SLA agreements, and optimizing customer satisfaction. The technician will leverage senior-level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large-scale production equipment. Responsibilities include performing a full range of maintenance on assigned products, including technical diagnostics, software loads, installation, removal, retrofit, and utilization of remote resolution software. The role also requires taking responsibility for customer satisfaction by serving as the primary customer contact and managing all maintenance, production, and supply inventories of assigned equipment. Additionally, the technician will provide assistance and guidance to other team members regarding policies, procedures, and overall equipment repair best practices.
Requirements
- Senior Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
- Superior time management skills and Reliability. Dependable employees who are eager to meet deadlines.
- Valid driver's license, appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
- Ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.
- Safety is our top priority especially around electrical components.
Nice To Haves
- Useful certifications for this role.
Responsibilities
- Offer outstanding service to our clients.
- Manage call resolve issues in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction.
- Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
- Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.
- Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
- Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices.
Benefits
- Substantial growth opportunities for future career development within a supportive and collaborative company culture.
- Full medical/dental/vision, wellness credits, and a company contribution to a Health.
- Paid time off, plus holidays and personal days.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
