Field Service Technician (Production) - Richmond, VA
About The Position
Xerox Holdings Corporation is an industry leader that is rapidly growing its Technical Services division and has an immediate need for professional Production Service Technicians to delight its customers. For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing its leadership position in office and production print technology, Xerox has expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, Xerox’s differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for its clients.
Requirements
- Senior Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
- Superior time management skills and Reliability. Dependable employees who are eager to meet deadlines.
- Valid driver's license, appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
- Ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.
- Safety is our top priority especially around electrical components.
Nice To Haves
- Useful certifications for this role.
Responsibilities
- Offer outstanding service to clients, manage call resolve issues in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction.
- Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
- Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.
- Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
- Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices.
Benefits
- Substantial growth opportunities for future career development within a supportive and collaborative company culture.
- Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
- Paid time off, plus holidays and personal days.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
