Field Service Technician Product Inspection

Mettler Toledo•Salt Lake City, UT

83d•Onsite

About The Position

The Mettler-Toledo Product Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, & training of X-Ray, Metal Detectors, Checkweighers, or Vision machines. PI FST's are responsible for managing all aspects of field service support including the following: communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow MT PI procedures and best practices.

Requirements

High school diploma or GED required
Excellent problem-solving and conflict management skills; knows when and how to seek assistance.
Strong customer service focus and outstanding verbal and written communication skills.
Able to work cooperatively with other departments and teams, maintain a structured focus, and adapt quickly to changing priorities.
Proficient with all types of hand tools and digital test equipment.
Working knowledge of mechanics, electronics, conveyor systems, AC/DC electrical distribution systems, and Windows operating systems.
Able to read and interpret blueprints and schematics.
Experience working under tight time constraints.
Constant work around moving mechanical parts in hot, cold, humid, and noisy environments.
Occasional work in damp/wet areas (including meat and dairy plants) with possible exposure to allergens (e.g., peanuts) and explosive atmospheres.
Ability to operate large industrial machinery and mechanical/electrical tools.
Ability to frequently lift and move tools and equipment up to 75 pounds.
Frequent standing, walking, stooping, kneeling, crouching, crawling, and positioning self in tight or dark spaces to service machinery.
Ability to operate a motor vehicle, drive long distances, and sit for extended periods during car or air travel.
Willing to work early mornings, late nights, occasional 10+ hour days, and overtime as business needs require.
100% U.S. travel with occasional international travel; frequent overnight stays required.
Valid driver's license required.
Must possess or be able to obtain and maintain a valid passport.
Must be authorized to work in the United States without requiring any employment-based visa sponsorship now or in the future. This includes CPT, OPT, F-1, J-1, H-1B, or any other employment-based visa.

Nice To Haves

associate degree in Electronics or Engineering Technology, or equivalent work experience, preferred.

Responsibilities

Satisfy all Safety Requirements for both MT-PI and Customer Sites
Attend tier calls led by a Regional Service Manager
Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectations
Develop and maintain good customer relationships; Become the customer's trusted advisor
Identify root cause of service issues (first time fix)
Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner
Keep up with ongoing technical training
Weekend/afterhours work as required based on workload and rotation
Maintain company supplied equipment, tools, and inventory
Other duties and tasks as assigned