Field Service Technician (Networking / IoT)

Wavetronix•Springville, UT

13d•Onsite

About The Position

Wavetronix, the global leader in radar-based vehicle detection technologies, is seeking a Field Service Technician (Networking / IoT) to support engineering development, testing, and validation of connected roadway systems. This role will also be called a Quality Assurance manager internally and will be Full Time onsite at our HQ campus. These systems consist of roadside and cabinet-based technologies such as radar sensors, cameras, communication devices, power supplies, and surge protection equipment that work together to detect, process, and transmit traffic data. This role focuses on maintaining and supporting internal test sites and development infrastructure where these systems are installed, configured, and evaluated in real-world environments. As part of the engineering team, the primary focus is enabling product development through reliable field systems used to design, validate, and improve new products. The right individual will have strong technical troubleshooting skills, be comfortable working independently in both field and office environments, and be capable of managing physical systems, networking, and device configuration. This individual will work closely with engineering and product teams across multiple projects to prioritize and execute field-related work, ensuring that systems used for development and testing remain reliable and effective. This role will travel to clients and intersections with in the region about once a week. When not on travel, this role will be required to be onsite in our Springville office.

Requirements

Experience installing, configuring, or maintaining electronic or networked systems in the field
Basic understanding of IP networking (static vs DHCP, subnets, connectivity troubleshooting)
Experience terminating and testing Ethernet or low-voltage cabling
Ability to troubleshoot hardware, software, and networking issues in real-world environments
Comfortable working independently for extended periods with minimal supervision
Strong mechanical aptitude (drilling, mounting equipment, working with tools)
Ability to work outdoors in varying weather conditions
Ability to climb ladders and perform pole-mounted installations
Strong organizational and documentation skills
Valid driver’s license
Experience with cellular modems, routers, or managed network switches
Familiarity with firmware updates and device configuration interfaces
Experience working in industrial panels, control systems, or telecom environments
Ability to read wiring diagrams and system layouts
Experience supporting IoT or cloud-connected devices
Basic familiarity with Linux or command-line tools
Experience maintaining or configuring mobile or portable test systems
Experience in industries such as telecommunications, industrial controls, security systems, AV systems, or similar technical field environments is strongly preferred
Industry certifications (e.g., networking, cabling, or manufacturer-specific certifications) are a plus but not required

Nice To Haves

Strong, methodical troubleshooting mindset
Comfortable working alone and making decisions in the field
Able to move fluidly between hands-on physical work and technical configuration
Takes ownership of systems and follows through on issues to resolution
Communicates clearly with engineering teams and provides useful field feedback
Maintains a high standard of organization and documentation
Demonstrates curiosity and a willingness to learn new systems and technologies

Responsibilities

Independently maintain assigned test sites used for engineering development, ensuring high uptime and reliability
Diagnose and resolve common hardware, networking, and configuration issues without requiring engineering intervention
Successfully perform field installations including device mounting, cabling, and system configuration
Maintain accurate documentation of site configurations, issues, and changes
Demonstrate the ability to configure and maintain mobile test platforms (test vehicles) used for development and validation
Build strong working relationships with engineering and product teams and prioritize work across multiple projects
Be the primary owner of test site reliability, minimizing downtime and proactively addressing issues before escalation
Significantly reduce the need for engineering teams to engage in field troubleshooting and maintenance activities
Independently plan and execute site maintenance and upgrade efforts based on engineering priorities
Own the readiness, configuration, and effectiveness of mobile test platforms as reliable, repeatable testing environments
Identify recurring field issues and provide clear, actionable feedback to engineering to improve system robustness
Contribute to improving field processes, installation practices, and system validation approaches
Maintain and troubleshoot internal field test systems used for engineering development
Execute installation and commissioning of devices and supporting infrastructure at test locations
Own the configuration, setup, and readiness of company vehicles equipped for field testing
Diagnose and resolve issues across hardware, networking, and configuration layers
Work with engineering and product teams to prioritize and execute field-related work