Networking ITS Field Technician (Dallas)
About The Position
Wavetronix is looking for an Applications Specialist who is eager to help solve customer technical problems and professionally walk them through the installation, training, and support of new and existing products. This role is full-time and onsite in our Dallas, TX office, with travel required. The Applications Specialist will exhibit Wavetronix core values: People First, Growth Mindset, and Innovation Driven. They will master installation and configuration of Wavetronix core products, demonstrate and troubleshoot Wavetronix products, build positive relationships with customers, and be self-motivated. The role requires clear written and verbal communication skills, intrinsic motivation, and the ability to work flexible shifts and adapt workflow to changing project schedules. Responsibilities include providing technical training, giving technical presentations, reviewing plans, conducting technical site surveys, providing service and customer support, managing on-site installations, diagnosing errors, documenting processes, cooperating with the team, comprehending customer requirements, and tracking projects in CRM. A basic understanding of networking is required, along with a willingness to engage in personal development training and travel as required. Wavetronix is a leader in Radar in the Intelligent Traffic Industry, and successful Applications Specialists can work with diverse individuals, communicate effectively, and are willing to solve problems, document solutions, and share knowledge.
Requirements
- 3+ years field trouble shooting (networking, troubleshooting, installation) or technical sales
- Self starter
- Ability to execute presentations to large groups
- Ability to travel 50% or more in month
- Previous field service experience in traffic signal/ITS cabinets (at least 5 years)
- Have a basic understanding of networking
- Candidates must be able to communicate effectively via email, phone and in person
- Candidates should be willing to get their hands dirty and solve the customer’s problem, document the problem, and teach others how they solved that problem
Nice To Haves
- Technical degree (EE, EET) or certifications in ITS/traffic industry preferred
Responsibilities
- Master installation and configuration of Wavetronix core products
- Demonstrate and troubleshoot Wavetronix products
- Build positive relationships with customers
- Be self-motivated and enjoy working on and with teams
- Have clear written and verbal communication skills
- Be intrinsically motivated and enjoy working with the customer
- Able to work flexible shifts and to adapt workflow to changing project schedules
- Provide technical training (typically up to 10 people) on products as needed either in the field or in office
- Have the ability to give technical presentations
- Review plans and design Wavetronix products into projects
- Conduct technical site surveys
- Provide service and customer support both in the field and over the phone
- Help manage all on site installation/configuration of products
- Diagnose errors or technical problems and determine proper solutions
- Document processes and produce timely and detailed trip reports
- Cooperate with the team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations
- Keep track of current projects and support cases in CRM
- Be excited about personal development and eager to engage in development training
- Travel as required within and between territories
- Troubleshoot, test, repair, and service Wavetronix technical equipment
- Effectively use mobile tools and applications
- Understand and effectively communicate technical procedures and processes to customer
- Effectively communicate and cooperate with Technical Services and share information across the organization
- Demonstrate functional knowledge of Wavetronix non‐core product line
- Learn intersection and controller cabinet basic operation
- Perform at least 5 solo technical customer visits
- Communicate effectively via email, phone and in person
- Get their hands dirty and solve the customer’s problem, document the problem, and teach others how they solved that problem
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
