Field Service Technician - Lead

Downing•Oklahoma City, OK

87d•Onsite

About The Position

The Field Service Tech Lead requires understanding of all customer requirements on upcoming jobs, providing value added solutions with Downing products and services, and ensuring safe and successfully execution along with customer satisfaction on every job. This position will lead the field team required to support 2 to 3 frac crews or 4 to 6 drilling rigs.

Requirements

Downing Field Service Tech level 3 or 4
Solid computer skills utilizing Windows, Microsoft office, and company specific software
Communicate effectively to all levels of an organization
Knowledge of completion and/or drilling operations
Troubleshooting, reason, and the ability to solve problems
Customer service minded
Maintain professionalism in the workplace and on location

Nice To Haves

College degree

Responsibilities

Communicate with customer field reps on all job requirements for upcoming pads
Create a comprehensive plan for each job that ensures everyone is on the same page and well prepared
Coordinate all equipment and personnel needed to successfully execute the job
Ensure all equipment is “job ready”
Ensure all personnel involved are well prepared and competent to successfully execute the job
Oversee the execution of Downing field operations for the entire job
Provide solutions for any issues that may arise
Provide the customer with any post job reporting and gather any customer feedback on every job
Continuously work with the customer on opportunities for improvement and sell our value-added solutions
Train and develop a team of field services techs per Downing SOPs through on-the-job training in the field
Spend most of the time in the field supporting the customer, ensuring safe and successful execution of the job, and developing the field service tech team
Work jobs or shifts as required to ensure success
Effectively communicate all opportunities for improvement and best practices with management
Perform other duties as assigned