Field Service Technician III (Scarborough)
About The Position
Moneris Field Technicians will be provided with a company vehicle to perform role duties. As a Field Service Technician at Moneris, you'll bring technical expertise and a customer-focused approach to deliver outstanding experience to our merchants. You'll oversee field operations and focus on installing, testing, troubleshooting, repairing and replacing electronic devices at merchant sites in your assigned region. This is a great opportunity to join a reputable organization with a great culture that focuses on maintaining our employees' work life balance. You will be based in Scarborough and will work onsite at our merchant's location. You will report to Team Lead, Field Operations. Multiple openings for the upcoming hiring class starting July 13th.
Requirements
- Post-secondary certificate in electronics, information technology or related field. Equivalent work experience may be considered a substitution.
- Minimum 2 years’ experience as a technician in client service or relevant role.
- Experience testing and solving issues relating to computing, network, or point of sale terminals (POS).
- Knowledge of computers, general networking concepts, internet, and Microsoft Office (Word, Excel).
- Fluent in French and English (reading, writing and verbal).
- A valid provincial driver's license.
- Ability to work in confined spaces and handle small tools and equipment.
- Efficient and calm when dealing with situations ranging from routine to emergency.
- Flexible for rotating schedules which includes evenings, weekends, and statutory holidays (schedules are always communicated in advance).
Nice To Haves
- ASP card (General Health and Safety on construction sites).
- Knowledge of network cabling and installation processes.
Responsibilities
- Install, troubleshoot and service a wide range of equipment, including computers, cash registers, point-of-sale systems, printers, digital signage, cameras and more, as well as perform cabling installation and software updates as required.
- Analyze problems and make recommendations to causes and corrective actions and always ensure that our merchants are satisfied with the issue resolution.
- Establish excellent relationships with our merchants by demonstrating professionalism at all times.
- Maintain the organization of tools, equipment, company vehicle and work environment.
Benefits
- Comprehensive Total Rewards Program including bonuses and flexible benefits plans starting from Day 1.
- RRSP matching & defined contribution pension plan.
- Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program.
- Holistic approach to your well-being, with an Employee Assistance Program for you and your family, monthly wellness events and a supportive workplace culture.
- Company vehicle, cell phone, laptop and industry specific tools provided.
- Technical support 24/7 dedicated to our Technicians.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
