Field Service III Technician

Canon U.S.A., Inc.•Town of Colonie, NY

13d•$24 - $37•Onsite

About The Position

Canon USA is seeking a Field Service Technician III to provide high-level technical support in dynamic, 24/7 customer-driven environments. This role requires a willingness to learn new products and skills quickly. The technician will be responsible for operational, maintenance, and networking support, diagnosing mechanical, software, network, and system failures, and servicing/repairing designated equipment to Canon standards. The position involves reporting product failure trends, meeting customer demands through efficient maintenance, and diligently maintaining all technical information and company property. The technician will also assist with escalated technical and customer service issues, maintain working knowledge of multiple product lines, and communicate with supervisors and other departments. Interface with customer IT departments is also a key responsibility.

Requirements

Typically requires general and/or vocational training plus 2 to 4 years of related experience.
An Associate’s degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience.
Direct experience working as a field technician.
The capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory.
The ability to travel (valid driver’s license and acceptable driving record necessary).
Capable of excelling in a 24/7 environment, while performing shift work and on-call rotations.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

Diagnose mechanical, software, network, and system failures, using established procedures.
Service and repair designated equipment to Canon standards and specifications.
Report product failure trends and serviceability issues to managers with necessary supported documentation, ensuring accurate information and recordkeeping.
Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
Control all technical information and Canon property assigned.
Assist with the solutions of escalated technical and/or customer service-related problem areas for any territory when requested.
Maintain complete working knowledge, aptitude, and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance.
Communicate with supervisors and other departments regarding the solution of escalated technical and/or customer service-related problem areas.
Interface with customer IT departments.