Field Service Technician III

Doble Careers•Accident, MD

5d•Onsite

About The Position

A Field Service Technician III at Doble Engineering will provide maintenance and technical support for Doble equipment at customer locations, including domestic and international locations. This role identifies and troubleshoots malfunctions and will conduct scheduled repairs. This role will be required to develop detailed service reports to document service visits and troubleshooting actions and logs to track maintenance activity. This role will be based at our Accident, MD office and will report to the Service Manager.

Requirements

Associates Degree in electrical technology, electronics, or equivalent training. Additional equivalent experience may be considered in lieu of a degree.
3-5 years of experience in a similar role
Proper use of electrical test equipment to include oscilloscopes, multi-meters, signal generators
Proficient in the use of Microsoft Word, Excel
Ability to professionally communicate with customers
Ability to travel to world-wide locations; passport required
Ability to work independently
Ability to work in the US without sponsorship
Must be capable of lifting 30 pounds.
Must use assistance when lifting 50 or more pounds.
Applicants must be authorized to work for any employer in the United Sates.

Nice To Haves

Experience with Programmable Logic Controllers
Experience with high voltage, high current test equipment
Experience with Partial Discharge Systems
Familiar and comfortable with international travel

Responsibilities

Conducts, independent on-site analysis and repair of high voltage, high current test equipment
Troubleshoots system faults on relay, PLC, and microprocessor-controlled equipment
Removes and replaces system components to accomplish repair
Modifies Programmable Logic Controller programs under the direction of the assign Automation Engineer
Operationally checks equipment after repair for serviceability
Performs on-site Calibration and Preventative Maintenance Service
Uses voltage and current supplies, kilovoltmeters, multi-meters, potential transformers, current transformers, and other equipment to calibrate high voltage, high current test equipment.
Perform preventative inspection and basic lubrication of equipment
Designs and implements practical, on-equipment training at world-wide locations
Answers questions pertaining to operation of equipment while testing customer’s test objects
Prepares and delivers quotations for varying customer service quote requests
Prepares cost analysis and quotations for custom parts and upgrade requests
Prepares quotations for stock parts and services
Provides telephone support by communicating with customers to assist with troubleshooting, repair, operation, and maintenance of high voltage, high current test equipment
Travels approximately 30% of the time, both domestically and internationally; passport required
Responsible for the direct interaction with the customer
Communicates with customer to know equipment configuration, maintenance status and coordinate final scheduling
Makes the decision on replacing faulty stock, non-stock, and custom components on delivered test equipment
Makes modifications to system after acceptance from Service or Design Engineer