Field Service Technician II - Phoenix

Milgard Manufacturing LLC•Phoenix, AZ

7d•Onsite

About The Position

The Field Service Technician II is responsible for diagnosing, troubleshooting, repairing, and servicing window and door products in residential, commercial, and construction environments. This role requires hands-on experience with window and door installation or repair, strong mechanical aptitude, and a customer-first mindset. The ideal candidate is comfortable working independently, communicating directly with homeowners, builders, and contractors, and delivering quality workmanship that exceeds customer expectations. This position plays a critical role in ensuring customer satisfaction by identifying root causes of product concerns and implementing effective solutions while professionally representing MITER Brands in the field.

Requirements

Working knowledge of window and door products, components, installation methods, and repair techniques.
Strong troubleshooting, diagnostic, and mechanical skills.
Experience using hand tools and power tools.
Ability to work independently and solve product issues with minimal supervision.
Strong customer service and communication skills.
Basic computer proficiency, including Microsoft Outlook and Windows-based applications.
Ability to effectively use mobile devices and service software for reporting and documentation.
Valid driver's license and acceptable driving record in accordance with company policy.
High School Diploma or GED preferred.
Minimum of two (2) years of experience in window and door installation, field service, or repair.
Ability to obtain Aerial Lift Certification within six months of employment.

Nice To Haves

Experience working directly with homeowners, contractors, builders, or distributors preferred.

Responsibilities

Professionally represent MITER Brands and provide exceptional customer service during all customer interactions.
Travel to customer homes, job sites, and commercial locations to diagnose and resolve window and door product concerns.
Troubleshoot, repair, adjust, and service windows, doors, hardware, glass, and related components.
Independently perform service calls while maintaining quality workmanship and safety standards.
Identify root causes of product issues and determine appropriate corrective actions.
Operate and maintain hand tools, power tools, and service equipment safely and effectively.
Document service activities, repair details, observations, and outcomes using mobile devices and company software.
Complete and submit accurate service reports in a timely manner.
Maintain service vehicle inventory and coordinate the pickup and delivery of parts between warehouses, manufacturing facilities, and customer locations.
Inspect incoming parts and materials for quality compliance and coordinate replacements when necessary.
Assist with warehouse organization, inventory management, and unloading deliveries as needed.
Keep customer homes, job sites, service vehicles, and work areas clean and organized.
Collaborate with other Field Service Technicians on larger projects and complex service situations.
Adhere to all company safety policies, procedures, and guidelines.
Demonstrate MITER Brands' Guiding Principles in all business interactions.
Perform other duties as assigned.