Field Service Technician II - West CO.

NCR Atleos•Grand Junction, CO

2d•Remote

About The Position

Field Service Technicians are on the front line of keeping commerce running for some of the world’s largest retailers and financial institutions. Technicians are trusted partners to customers, delivering reliable, high-quality service that keeps essential self-service technology operating around the clock. This role is for technically curious, mechanically inclined, and customer-focused individuals. NCR Atleos provides training, tools, and support for a long-term career in a high-impact, customer-facing role. The Field Services Team creates value for customers by delivering solutions that build long-term relationships. Acting as a first line response, technicians communicate in an open, helpful, and engaging manner, focusing on finding the right solution. They organize and triage customer issues, and handle some problems before they start. Formal training is provided through NCR Atleos, enabling fast learning and fostering an environment where employees can stretch themselves and make an impact. NCR Atleos is committed to growing employee capabilities through a learning community where diverse individuals can work together, explore new ways of thinking, and expand their capabilities. Service operations have dedicated teachers, mentors, and coaches who work across territories to share knowledge and enhance growth. NCR Atleos is dedicated to building a diverse community where employees feel a sense of belonging and teamwork, are valued for their contributions, and the perspectives they bring. This role keeps commerce running across the globe and is an ambassador for the NCR Atleos Brand.

Requirements

Local candidate to the specific geographic area
Authorized to work in the United States
At least 19 years of age
Valid driver’s license and driving record that meets NCR Atleos fleet requirements
PC skills, basic electronic skills, and operating system familiarity
Ability to perform essential job functions without reasonable accommodation, including: Prolonged travel with several hours of driving per day, Rotating and weekend shifts, Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance, Bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software
A+ Certification, CompTIA, or Network+ (N+) Certification
One (1) or more years of related experience

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
Perform scheduled maintenance, corrective repairs, and system overhauls
Diagnose and resolve issues involving hardware, software, networking, and system configurations
Manage network faults, system access, security settings, and remote connectivity
Organize and triage customer issues, addressing problems proactively when possible
Communicate with customers in an open, helpful, and professional manner focused on resolution
Participate in virtual and hands-on training programs provided by NCR Atleos
Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements
Perform other related duties consistent with qualifications and business needs
May be reassigned to adjacent service territories during standard shifts to meet operational needs; managers will strive to communicate in advance whenever possible to minimize schedule disruptions
May elect to participate in overnight travel assignments to support broader service coverage; all travel follows established company policy and reimbursement guidelines