Field Service Technician II, Grand Junction, CO

BearCom•Grand Junction, CO

9d•$25 - $33•Onsite

About The Position

BearCom, the largest distributor of wireless voice, data, and video solutions in North America with over 40 years of industry-leading experience and partnerships with major brands like Motorola, JVC Kenwood, and Avigilon, is seeking a Field Technician. With over 75 branches across North America, BearCom employs a wide range of installation and technical team members and provides extensive on-the-job training. As a Field Technician, you will be responsible for meeting customer expectations in terms of quality, performance, timeliness, and cost-effectiveness. This role involves working with complex wireless communication systems, including those for public safety and enterprise customers. The ideal candidate will possess excellent communication skills, be motivated, customer service oriented, willing to learn, and reliable. A professional attitude and appearance are vital as the Field Technician will interface directly with the end customer.

Requirements

5+ years of Service Technician experience in diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, Vertex equipment in the 2-way radio wireless and /or communication field (if not military experienced).
Extensive knowledge and understanding of 2-way radio theory, RF propagation characteristics at various frequency bands and communications systems.
Ability to interpret schematics, blueprints, and diagrams.
Knowledge of battery backup systems, base stations, repeaters, multicouplers, and duplexers, TCP/IP principles and NIC programming.
Proficiency in operating various test equipment including but not limited to, spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multi-meters.
Proficiency in designing, troubleshooting, and installing Distributed Antenna Systems (DAS) and Bidirectional Amplifier (BDA) systems.
Proficiency with MS Office Suite, such as Microsoft Word and Excel.
Must have a valid driver’s license.
Drug screenings and background checks are part of the hiring process which may also include a Motor Vehicle Record check.

Nice To Haves

CET Certification a plus.
Journeyman level must be attained within 6 months of employment.
Associate degree in Electronics Technology or equivalent.
R56 Certified Installer.
Motorola Astro 4x-7x training providing support for various system operations.
Certification in various Astro 25 products (Quantar, GTR8000, MCC5500/7500, etc..).
Certification in various MotoTRBO products and systems (Connect+, Capacity+, Linked Capacity+, IP Site Connect, Capacity Max etc.).
Knowledge of audio, RF, digital, and microprocessor electronic circuits found in communications equipment at the component level.
Security Clearance preferred.

Responsibilities

Install, maintain, and provide technical support and service of wireless communications equipment such as UHF/VHF and 800/900 MHz analog and digital systems.
Operate mobile, portable radio equipment, dispatch consoles, and microwave systems using both conventional and trunked radio technologies.
Diagnose, troubleshoot, repair, and resolve wireless communication equipment problems with customers in a positive and efficient manner.
Repair customer equipment by replacing defective modules or components through standard troubleshooting procedures and practices.
Diagnose and repair public address systems and BDA systems.
Recommend appropriate hardware and peripheral equipment that meets customer requirements.
Provide hands-on and oversight of communications equipment and peripheral hardware installation such as base stations, repeaters, mobile devices, portable devices, wireless broadband devices, and CCTV equipment.
Analyze and comprehend diagnostic test results in order to repair and program radios and wireless equipment.
Deliver and execute customer Functional Acceptance Test Plans (FATP), perform and document results of site surveys and assessments per defined customer requirements in pre-sales delivery and post installation.
Work with customers to prepare quotes, bids, and schedules for completing installation and repair tasks.
Make minor modifications to electronic circuitry per customer requests and/or deploy factory software/firmware updates.
Install coaxial and fiber-optic cabling, connectors, antennas, and couplers in accordance with customer requirements and industry standards.
Be team-focused with a passion to meet customer requirements and company goals.
Perform some travel and on-call hours as required.