Field Service Technician II - Anchorage, AK

NCR Atleos•ALASKA, VIRTUAL, AK

5d•$45,000 - $58,000•Onsite

About The Position

NCR Atleos is seeking a customer-focused Field Service Technician II to support financial institutions and retailers in the Anchorage, Alaska area. The role serves as a first-line response for customer service needs, maintaining and repairing essential self-service technology such as ATMs and self-checkout systems. Technicians organize and triage issues, diagnose equipment and system problems, and communicate professionally with customers to find solutions. NCR Atleos provides virtual and hands-on training, along with support from teachers, mentors, and coaches. The position serves an assigned territory and may involve reassignment to adjacent territories during standard shifts. Employees may elect to participate in overnight travel assignments. The salary range is $45,000–$58,000; starting compensation depends on qualifications, experience, location, and business needs.

Requirements

Be a local candidate in the specific geographic area.
At least one year of related experience.
Authorization to work in the United States.
Be at least 19 years of age.
Valid driver’s license and a driving record that meets NCR Atleos fleet requirements.
PC skills, basic electronic skills, and familiarity with operating systems.
Ability to perform essential job functions without reasonable accommodation, including several hours of driving per day; rotating and weekend shifts; carrying and lifting tools, parts, and equipment weighing up to 50 pounds without assistance; and bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA, or Network+ (N+) Certification.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve hardware, software, networking, and system configuration issues.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues, addressing problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with company policies and standards, including Shared Values, Code of Conduct, health and safety, accurate timekeeping, and fleet and safe-driving requirements.
Perform other related duties consistent with qualifications and business needs.
May be reassigned to adjacent service territories during standard shifts to meet operational needs.
May elect to participate in overnight travel assignments to support broader service coverage.