Field Service Technician II - Columbia, MD

Baxter•Colombia, MD

21h•Onsite

About The Position

The Field Service Technician II will perform functions related to product readiness for patient utilization on a wide range of rental and customer owned medical products. This role involves cleaning, disinfecting, operational function checks, and minor repairs of Baxter and non-Baxter products. The position requires operating a fleet vehicle in a safe manner and includes direct customer contact. Additionally, the role provides 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner, ensuring support during critical moments. Every repair, every delivery, and every call makes a real impact. In addition to the repair work, the FST II is also responsible for performing the same responsibilities as a FST II related to product readiness for patient utilization on a wide range of rental and customer owned medical products. This position requires operating a fleet vehicle in a safe manner as well as direct customer contact. Additionally, will provide 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner. Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most!

Requirements

Must be at least 21 years of age
High school diploma or GED
Valid driver's license and driving record
Basic mathematical skills – addition, subtraction, multiplication, and division
Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

Technical or Trade School training
DOT physical card (assistance is provided)
Experience with FDA regulated products
Experience in customer service

Responsibilities

Performs electronic, hydraulic and pneumatic systems troubleshooting and repair of assigned products.
Ability to troubleshoot devices and repair any malfunctioning components.
Ability to use the appropriate tools in making required adjustments and repairs.
Ability to provide on-call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visits.
Ability to load, unload, and remove medical products, weighing up to 1680 pounds.
Generate service revenue and complete activities required under service contract.
Safely operate box truck vehicle or company car ranging in size from a cargo van up to a 26,000 pound truck.
Cleaning, disinfecting, operational function checks, and minor repairs of Baxter and non-Baxter products.
Provide 24/7 delivery, removal, and service support for products in service centers and customer accounts.

Benefits

medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
educational assistance programs
paid holidays
paid time off ranging from 20 to 35 days based on length of service
family and medical leaves of absence
paid parental leave
commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
childcare benefits