Field Service Technician II

Toshiba Business • Tucson, AZ

2d • Onsite

About The Position

The Field Service Technician II role involves providing on-site technical support, maintenance, and repair for office equipment such as printers, copiers, and multifunctional devices throughout the Tucson, AZ area. This position plays a crucial role in ensuring clients' equipment functions properly, contributing to their business operations. The role offers opportunities for career growth within Toshiba America Business Solutions by building cross-functional expertise and business acumen.

Requirements

• High School Diploma or GED
• A minimum of three years of experience in one or more of the following: Technical repair, service & installation of copier/office equipment (Preferred), Technical service, repair or training of Photo ID systems/software, printers, ID Badge, or Fingerprint equipment, Experience providing mechanical support and repair for low voltage devices and equipment. Relevant experience may come from military/veteran service, cable installation, electrical work, automotive or mechanical repair, Technical service, repair or support of comparable products
• Advanced education or certification or internships in respective areas can be used to meet experience requirement
• Ability to lift 50 lbs. The job involves frequent bending, lifting, and reaching.
• Requires a valid state driver's license and minimum level of auto insurance coverage per Toshiba policy for positions entailing extensive use of personal car while on company business.

Nice To Haves

• Technical repair, service & installation of copier/office equipment

Responsibilities

• Provide printer and copier maintenance, service, and repairs to customers
• Deliver product training efficiently and effectively
• Diagnose equipment issues and carry out installations and upgrades
• Make modifications, remove old units, and retrofit existing hardware
• Complete field calls according to priority while practicing effective time management
• Continuously enhance technical skills for field assignments
• Rebuild components at the shop

Benefits

• Monthly Performance Based Technician Bonus -up to $6,000 per year and $450 per month, plus an accelerator.
• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan
• Pet Insurance
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule paid vacation & sick/personal business/volunteer days
• Auto Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED