Field Service Technician II

Boston Document Systems•Orlando, FL

3d•$25 - $27•Onsite

About The Position

Boston Document Systems (BDS) redefines today’s office with highly innovative and cutting-edge equipment solutions that maximize printing, copying and document production efficiencies for clients nationwide. We have redefined preventive maintenance and how to maximize system uptime incorporating unique hardware/software solutions creating an unbeatable new level of reliability, service, diagnostics, and repair. We are looking for a dedicated Field Service Technician to join our thriving team. As Field Service Technician you would be providing excellent customer service to our clients within a dedicated territory regionally within Southern CT and the surrounding areas. To be successful in this position you should be a team player, highly organized, and have proficient computer skills, an understanding of electromechanical copier equipment and troubleshooting skills.

Requirements

Minimum of a high school diploma or G.E.D equivalent required
Valid driver’s license required, with a solid driving record and vehicle insurance
Reliable Vehicle
Ability to drive 2 hours, where service may be required outside of the general area or assigned territory
3+ years of experience required in maintenance, troubleshooting and repair of copier/printer office equipment
Excellent Communication Skills, verbal and written
Can-do Attitude and a willingness to learn

Responsibilities

Extend outstanding support by meeting customers’ needs on time
Investigate and resolve advanced, high-level maintenance and repair issues
Manage accurate inventory of tools, parts, and supplies
Advise customers on equipment operation and maintenance
Assemble deliver and install machines as per specifications with hand and power tools and measuring devices
Run machines to test parts functionality
Conduct preventive maintenance and calibrations of office equipment
Troubleshoot equipment and identifying malfunctions as well as cause
Provide customer service onsite and remotely assisting clients with their concerns.
Work closely with the Systems Support and Installation manager to perform remote technical fixes and installations of printer/MFP systems.
Be a strong ‘face’ for BDS, giving an excellent first impression during the installation process.
Deliver customer-centric service for the installation of small, medium, and large printer/MFP installations.
Perform technical user training for end users, with the expectation that end users will be able to efficiently utilize their printer/MFP equipment at the end.
Provide detailed analysis and resolution of customer and machine service scenarios.