Field Service Technician II - Cleveland, OH

Baxter•Brecksville, OH

2d•Onsite

About The Position

The Field Service Technician II at Baxter performs functions related to product readiness for patient utilization on a wide range of rental and customer owned medical products. This role involves cleaning, disinfecting, operational function checks, and minor repairs of Baxter and non-Baxter products. In addition to repair work, the FSII is responsible for the same product readiness tasks as a FST I. The position requires operating a fleet vehicle safely and direct customer contact. It also involves providing 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner. The field service team works within hospital and service setting environments to repair medical devices, contributing to Baxter's mission to save and sustain lives.

Requirements

Must be at least 21 years of age
High school diploma or GED or equivalent experience
Valid driver's license and driving record
Basic mathematical skills – addition, subtraction, multiplication, and division
Responsible for adhering to Hill-Rom Safety Procedures.
Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing.
Frequently works in environments were biohazards could be present. i.e. Hospitals, Service Centers, and Depots

Nice To Haves

Technical or Trade School training
DOT physical card (assistance is provided)
Experience with FDA regulated products
Experience in customer service

Responsibilities

Performs electronic, hydraulic and pneumatic systems troubleshooting and repair of assigned products.
Ability to troubleshoot devices and repair any malfunctioning components.
Ability to use the appropriate tools in making required adjustments and repairs.
Ability to provide on-call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visits.
Ability to load, unload, and remove medical products, weighing up to 1680 pounds.
Generate service revenue and complete activities required under service contract.
Safely operate box truck vehicle or company car ranging in size from a cargo van up to a 26,000 pound truck.

Benefits

Medical coverage that start on day one
Dental coverage that start on day one
Insurance coverage for basic life
Insurance coverage for accident
Insurance coverage for short-term and long-term disability
Insurance coverage for business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits