Field Service Technician II - Yakima, WA

NCR Atleos•Washington, WA

6d•Onsite

About The Position

NCR Atleos is looking for Field Service Technicians to join their Field Services Team. This role acts as a first line response to customers, communicating in an open, helpful, and engaging manner to find the right solution. The technician will organize, triage customer issues, and handle some problems before they start. Formal training will be provided through NCR Atleos's virtual and hands-on classroom training, enabling fast learning and fostering an environment for growth. NCR Atleos is committed to growing employee capabilities through a learning community where diverse individuals can work together, explore new ways of thinking, and expand their capabilities. The service operations have dedicated teachers, mentors, and coaches who work across territories to share knowledge and enhance growth. NCR Atleos is dedicated to building a diverse community where employees feel a sense of belonging and teamwork, are valued for their contributions, and the perspectives they bring. This role is an ambassador for the NCR Atleos Brand and keeps commerce running across the globe.

Requirements

Local candidate to specific geographic area
Authorized to work in the US
At least 19 years of age
Have a valid driver’s license and driving record that satisfies NCR Atleos fleet requirements
PC skills, basic electronic skills, and operating system familiarity
Ability to perform essential functions of the job with or without a reasonable accommodation
Prolonged travel with driving several hours per day
Rotating and weekend shifts
Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance
Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software
A+ Certification, CompTIA, N+ Certification
One or more years of related experience

Responsibilities

Perform customer installation, maintenance, and service calls promptly and effectively
Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory
Perform maintenance repair and system overhauls
Manage everything from network faults and traffic, to configuration, security, and remote system access