Field Service Technician II - Indianapolis, IN
About The Position
This role is responsible for performing functions related to product readiness for patient utilization on a wide range of rental and customer-owned medical products. This involves cleaning, disinfecting, operational function checks, and minor repairs of Baxter and non-Baxter products. The Field Service Technician II also performs the same responsibilities as a Field Service Technician I. This position requires operating a fleet vehicle safely and involves direct customer contact. Additionally, the role provides 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner, ensuring support during critical moments. The field service team works within hospital and service setting environments to repair medical devices.
Requirements
- Must be at least 21 years of age
- High school diploma or GED or equivalent experience
- Valid driver's license and driving record
- Basic mathematical skills – addition, subtraction, multiplication, and division
- Ability to operate a fleet vehicle in a safe manner
- Ability to work directly with customers
Responsibilities
- Performs electronic, hydraulic and pneumatic systems troubleshooting and repair of assigned products.
- Troubleshoots devices and repairs any malfunctioning components.
- Uses appropriate tools for making required adjustments and repairs.
- Provides on-call coverage, up to a 24/7 basis including weekends and holidays, which may require customer account visits.
- Loads, unloads, and removes medical products, weighing up to 1680 pounds.
- Generates service revenue and completes activities required under service contract.
- Safely operates box truck vehicle or company car ranging in size from a cargo van up to a 26,000 pound truck.
- Performs cleaning, disinfecting, operational function checks, and minor repairs of Baxter and non-Baxter products.
- Provides 24/7 delivery, removal, and service support for products in service centers and customer accounts.
Benefits
- Medical coverage
- Dental coverage
- Vision insurance
- Paid time off
- Parental leave
- Basic life insurance
- Accident insurance
- Short-term disability insurance
- Long-term disability insurance
- Business travel accident insurance
- Employee Stock Purchase Plan (ESPP)
- 401(k) Retirement Savings Plan (RSP)
- Flexible Spending Accounts
- Educational assistance programs
- Paid holidays
- Paid time off ranging from 20 to 35 days based on length of service
- Family and medical leaves of absence
- Paid parental leave
- Commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- Childcare benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
