Field Operations Technician II – Installation and Service - Indianapolis, IN

Zayo•Indianapolis, IN

5d•Onsite

About The Position

The Field Operations Technician II is a mid-level role responsible for independently performing fiber optic installation, maintenance, and service activities. This position requires solid technical proficiency, the ability to execute standard installations and troubleshooting with minimal supervision, and a growing capability to support complex work and mentor junior technicians. The Field Operations Technician II plays a critical role in ensuring quality, efficiency, and adherence to engineering and operational standards in field operations.

Requirements

Field-based role requiring travel to job sites
Work in varied environments (indoor, outdoor, heights, confined spaces)
Ability to lift up to 75 lbs and meet physical job requirements
May require evening, weekend, and on-call support
The assigned shift may vary based on needs of the business and typically includes an "On-Call" shift rotation
Experience with installing, testing or turning up a variety of telecommunications equipment including SONET, TDM, DWDM, IP or Ethernet based equipment required
Familiarity with Optical Power Meter Digital Multi-meter Fiber Identifier Fiber Scope
Read and interpret documents such as OSHA/Company safety rules, MSDS, MOP's, CLR/DLR, process and procedure documents as well as vendor documentation
Follow all personal safety policies and procedures
High school diploma or equivalent, required
2–4+ years of experience in fiber optic installation, maintenance, or related technical field
Working knowledge of fiber optic systems, cabling, and network infrastructure
Experience using basic fiber testing equipment (e.g., power meter, OTDR)
Demonstrated ability to work independently on standard installations and service tasks

Nice To Haves

OTDR experience preferred
DC Power experience preferred
Up to 1G, 10G, 100G, 400G Circuit testing experience, preferred
RFC2544, RFC6349 Truespeed, iPerf, Y.1564 preferred
Technical training or certification in telecommunications, electronics, or related field, preferred
Prior experience supporting or mentoring junior technicians, preferred

Responsibilities

Perform installation, testing, and turn-up of fiber optic systems and related network equipment with minimal supervision
Execute installation and service work in alignment with company standards and engineering designs
Perform fiber routing, dressing, labeling, and basic splicing as required
Conduct fiber testing using tools such as power meters and OTDRs, and accurately interpret results for standard scenarios
Troubleshoot and resolve routine network and installation issues, escalating complex problems as needed
Read and interpret engineering drawings, schematics, and work orders
Ensure all installations meet quality standards, including proper documentation, photos, and test results
Maintain accurate records of work performed in applicable systems
Support inventory control, including tracking and handling of materials and serialized equipment
Adhere to all safety requirements and promote safe work practices on-site
Assist in training and guiding Technician I team members
Collaborate with cross-functional teams (engineering, logistics, NCC, etc.) to ensure successful job completion
Ability to troubleshoot and handle maintenance of various types of equipment (i.e. Ciena, Nokia, Infinera, Juniper, Cisco)