Field Service Technician II - Utility Truck

Ring Power Corporation • Temple, TX

88d • Onsite

About The Position

The Field Service Technician II - Utility Truck role involves conducting all assigned work in a safe manner, adhering to all applicable safety, environmental, and contamination control policies, procedures, and regulations, and wearing proper personal protective equipment. The technician will attend and successfully complete required training classes, maintain a necessary set of tools for job performance, and diagnose and perform designated repairs on customer or company-owned equipment, including mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs. The role requires working in a neat and orderly fashion, looking for ways to improve methods, work areas, and safety standards, and inspecting components to ensure maximum parts are reused to control repair costs. Documentation of repairs performed and accounting for repair times using appropriate software is essential. The technician will monitor job expenses versus repair estimates and inform the supervisor of any cost overruns prior to job completion. A positive approach to work, supportive conduct towards the team, and setting standards for others are expected. The role contributes to team efforts by accomplishing tasks on time while maintaining safety and quality expectations, and may involve training and mentoring others. Other duties as assigned will also be performed.

Requirements

• Formal Education High School diploma or GED
• Experience 3-4 years
• Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
• Valid Driver License
• Successfully completed all required training curriculum to be designated Service Field Tech II

Nice To Haves

• Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
• Job requirements frequently change requiring re-training once or more per year.
• Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.
• Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
• Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.
• Regular exposure to these stresses (20-80% of the time).
• Job frequently involves changes in priorities, complexity and/or quantity of work.
• Work is scheduled during regular business hours with frequent requirements to work nights, holidays and weekends.
• A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.
• Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)

Responsibilities

• Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations.
• Wears proper personal protective equipment.
• Attends and successfully completes required technician training classes.
• Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
• Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
• Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
• Inspects components to insure maximum parts are being reused to control repair costs.
• Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
• Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.
• Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow.
• Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
• Trains and/or mentors others in department.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED