Field Service Technician II

Toshiba America Business Solutions Careers • Rochester, NY

8d • Onsite

About The Position

Toshiba America Business Solutions, a leader in digital technology, is seeking a Field Service Technician II supporting the territory of Rochester, NY. We focus on far more than just equipment. Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best. Position Summary: Repair, service, and maintain office equipment by performing diagnostic tests; cleaning, repairing, or replacing parts and components; maintaining parts and supplies inventory at customer locations in assigned territories.

Requirements

• High School Diploma or GED
• Ability to lift 50 lbs.
• The job involves frequent bending, lifting, and reaching.
• A minimum of three years of experience in one or more of the following: technical repair and service of copier/office equipment or repair, installation, and training of Photo ID systems/software, printers, ID Badge, and Fingerprint equipment.
• Must have relevant certifications where appropriate and experience providing on-site service and repair to customers.
• Demonstrated experience with document management, MFP, and print devices.
• Good customer service skills are essential.
• Ability to multitask, prioritize assignments and work independently.
• Must be computer literate and have good electro-mechanical skills.
• Must have good communications skills (written and verbal), including tact and diplomacy when dealing with customers.
• Requires a valid state driver's license.

Responsibilities

• Service and maintain customers' digital office equipment (copiers) in assigned territory.
• Repair copy and printer equipment-hardware and software related.
• Verify equipment functioning by completing test initiatives and final adjustments.
• Complete document service actions-service forms, reports, logs, and records.
• Ownership for accomplishing new requests; exploring opportunities to add value to position accomplishments.
• Maintain and service company office equipment and color systems on the customer premises.
• Perform copier machine modification and software upgrades/maintenance.
• Assess and troubleshoot customer software and hard copy orders for production problems or issues.
• Additional duties as assigned.

Benefits

• Monthly Technician Bonus
• Fleet Vehicle and gas card
• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan
• The company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED