Field Service Technician II - CAT Rentals
About The Position
This role involves conducting all assigned work in a safe manner, adhering to all applicable safety, environmental, and contamination control policies, procedures, and regulations, and wearing proper personal protective equipment. The technician will attend and successfully complete required training classes, maintain a necessary set of tools for diagnosing, disassembling, and assembling components to manufacturer's specifications. Responsibilities include diagnosing and performing designated repairs on customer or company-owned equipment, encompassing mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs. The role requires working in a neat and orderly fashion, constantly seeking improvements in work methods, the work area, and safety standards. The technician will inspect components to maximize parts reuse for cost control and complete required documentation using appropriate software to record repairs and account for repair times. Monitoring job expenses against repair estimates and informing the supervisor of any cost overruns before job completion is crucial. Approaching work positively, maintaining supportive conduct, and contributing to team efforts by accomplishing tasks on time while upholding safety and quality expectations are key. The role also involves training and/or mentoring others in the department and performing other assigned duties.
Requirements
- Formal Education High School diploma or GED
- Experience 3-4 years
- Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
- Valid Driver License
- Successfully completed all required training curriculum to be designated Service Field Tech II
Nice To Haves
- Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
- Job requirements frequently change requiring re-training once or more per year.
- Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.
- Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
- Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)
Responsibilities
- Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations.
- Wears proper personal protective equipment.
- Attends and successfully completes required technician training classes.
- Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
- Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
- Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
- Inspects components to insure maximum parts are being reused to control repair costs.
- Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
- Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.
- Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow.
- Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
- Trains and/or mentors others in department.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
