Field Service Technician I - Santa Clara, CA
About The Position
This role involves performing functions related to product readiness for patient utilization on a wide range of rental and customer-owned medical products. The Field Service Technician I will be responsible for cleaning, disinfecting, operational function checks, and minor repairs of Baxter and non-Baxter products. This position requires operating a fleet vehicle in a safe manner and involves direct customer contact. Additionally, the role provides 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner, ensuring that patients and healthcare professionals are supported during critical moments.
Requirements
- Must be at least 21 years of age
- High school diploma or GED or equivalent experience
- Valid driver's license and driving record
- Basic mathematical skills – addition, subtraction, multiplication, and division
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Nice To Haves
- Ability to troubleshoot devices and repair any malfunctioning components.
- Ability to use the appropriate tools in making required adjustments and repairs.
- Ability to provide on-call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visits.
- Ability to load, unload, and remove medical products, weighing up to 1680 pounds.
- Generate service revenue and complete activities required under service contract.
- Safely operate box truck vehicle or company car ranging in size from a cargo van up to a 26,000 pound truck.
Responsibilities
- Performs electronic, hydraulic and pneumatic systems troubleshooting and repair of assigned products.
- Troubleshoots devices and repairs any malfunctioning components.
- Uses the appropriate tools in making required adjustments and repairs.
- Provides on-call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visits.
- Loads, unloads, and removes medical products, weighing up to 1680 pounds.
- Generates service revenue and completes activities required under service contract.
- Safely operates box truck vehicle or company car ranging in size from a cargo van up to a 26,000 pound truck.
- Performs functions related to product readiness for patient utilization on a wide range of rental and customer owned medical products.
- Cleans, disinfects, performs operational function checks, and performs minor repairs of Baxter and non-Baxter products.
- Operates a fleet vehicle in a safe manner.
- Provides direct customer contact.
- Provides 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner.
Benefits
- medical and dental coverage that start on day one
- insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
- Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
- 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
- Flexible Spending Accounts
- educational assistance programs
- paid holidays
- paid time off ranging from 20 to 35 days based on length of service
- family and medical leaves of absence
- paid parental leave
- commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- childcare benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
