Program Manager (Santa Clara, CA)

Magnit • Santa Clara, CA

17h • $100,000 - $120,000 • Hybrid

About The Position

This role requires a hybrid schedule working onsite in Santa Clara, CA at minimum 3 days a week.
The Program Manager role is accountable for owning and driving retention and growth in strategic accounts. The Program Management role owns and nurtures relationships with key client decisions, develops strategic account plans by proactively identifying opportunities to expand services, and positions Magnit as an indispensable partner to the client.
The Program Manager will work cross-functionally with other Magnit delivery and support teams to maximize customer satisfaction on their accounts. Scope may be regional or global, and services may encompass some or all of Magnit’s offerings (MSP/EOR/VOP/VMS/Services Procurement).

Requirements

• Bachelor’s degree
• 3-5 years of experience in program management, client services, or enterprise account delivery
• Proven track record of driving double digit revenue and services growth on large, complex Enterprise accounts
• Strong consultative sales skills with a focus on identifying needs and offering tailored solutions
• Experience in building and nurturing long-term, strategic client relationships that convert to meaningful expansion in partnership
• A history of working in highly cross-functional environments, across multiple teams at clients and internally, to drive towards account expansion
• Strategic thinking, negotiation skills and complex problem-solving skills
• Experience working in staffing, HR, consulting, or contingent workforce industries

Responsibilities

• Execute strategic account plans focused on client retention, growth and expansion; work with Magnit and client teams to put those plans into action.
• Serve as the primary point of contact for sponsors and stakeholders of the program.
• Leverage deep knowledge of all Magnit product lines to develop new client growth strategies.
• Support pricing, renewal, and SOW discussions in collaboration with legal and finance to ensure commercial success.
• Proactively identify client needs and opportunities for upselling and cross-selling Magnit solutions and services.
• Support complex sales processes, collaborating with operations, product, and design teams to create and implement custom solutions that address nuanced client needs.
• Manage and grow assigned accounts by introducing new services, expanding program reach, and maximizing client satisfaction.
• Cultivate strong, consultative relationships with client decision-makers, positioning Magnit as a value-added strategic partner.
• Deliver ongoing business value by advising clients on talent market trends, benchmarks, and program optimization strategies (in conjunction with operations leaders)
• Ensure all client interactions, opportunities, and engagement milestones are tracked in CRM tools.
• Partner closely with other Magnit teams serving the client to drive customer satisfaction.
• Capture product integration needs between client systems and VMS, partnering with internal teams, such as GBS Delivery, to address requests.
• Collect product enhancements to address client needs, collaborate with internal teams to implement enhancements, and provide ongoing communications to client.
• Serve as subject matter expert to liaison and/or communicate client business requirements for migration activities, reporting needs, and standard enhancement releases in partnership with GBS and Product.
• Manage supplier relationships associated with your account, delivering performance scorecards and addressing issues.
• Support creation and delivery of client quality business reviews.

Benefits

• unlimited PTO
• medical, dental, and vision coverage
• retirement planning
• discounts and perks for tickets, travel, merchandise and more!
• Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees