Field Service Technician I

CSI Leasing Inc•Saint Charles, MO

11d•Onsite

About The Position

As one of the largest IT asset disposition companies in the world, EPC is devoted to providing seamless and integrated data security and end-of-life IT asset solutions for hundreds of organizations around the world. Customers choose EPC because they understand the growing need for a sustainable, secure, and environmentally responsible method of IT disposal. As EPC continues to grow, they are looking for dedicated professionals to join their team and help deliver exceptional service and innovative solutions. The Field Service Technician I will play a vital role in supporting EPC's mission and ensuring operational excellence.

Requirements

High School Diploma or GED
1+ years of managed service or IT support experience.
Working knowledge of Windows 10, Windows 11, Windows Server and Microsoft 365.
Basic understanding of networking principles including: TCP/IP, DNS, DHCP, VLANs, VPNs, Firewall configuration.
Familiarity with remote support tools.
PC hardware troubleshooting.
Excellent customer communication skills (Phone, E-mail and in person.)
Ability to explain technical concepts to non-technical users.
Professional verbal and written communication.
Strong troubleshooting methodology.
Strong organizational and time management skills.
Self-motivated and able to work independently.
Ability to prioritize multiple customer environments effectively
Must pass a Motor Vehicle Report to prove clean driving history. A record showing no accidents in a twenty-four (24) month period and no more than two (2) minor moving violations in the same period.
Valid (Operator) Class E driver’s license or able to obtain within 45 days.

Nice To Haves

Experience using ticketing systems is preferred.
Associate Degree in Information Technology.
Microsoft Fundamentals certifications (MS-900, AZ-900).
CompTIA Network+
CompTIA A+

Responsibilities

Receive and log customer support requests via phone, email, and ticketing system.
Provide first-level troubleshooting for Windows PCs, printers, Microsoft 365, email, internet connectivity, and common software applications.
Reset passwords and manage user accounts in Microsoft 365 and Active Directory.
Install software, drivers, printers, and Windows updates.
Configure new workstations and basic hardware deployments.
Perform preventative maintenance and routine system health checks.
Assist with antivirus, endpoint protection, and backup monitoring.
Document all work performed.
Working with and updating Knowledge Base documentation.
Escalate unresolved or advanced issues to Tier 2 or Tier 3 technicians.
Includes sitting, standing, bending, twisting and the ability to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with or without reasonable accommodation.
Other duties as assigned by department.