Field Service Technician I - RIchmond, VA
About The Position
This role performs functions related to product readiness for patient utilization on a wide range of rental and customer-owned medical products. This involves cleaning, disinfecting, operational function checks, and minor repairs of Baxter and non-Baxter products. The position requires operating a fleet vehicle safely and involves direct customer contact. Additionally, it provides 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner, ensuring support during critical moments. The field service team works within hospital and service setting environments to repair medical devices.
Requirements
- Must be at least 21 years of age
- High school diploma or GED
- Valid driver's license and driving record
- Basic mathematical skills – addition, subtraction, multiplication, and division
- Responsible for adhering to Hill-Rom Safety Procedures.
- Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing.
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Nice To Haves
- Technical or Trade School training
- DOT physical card (assistance is provided)
- Experience with FDA regulated products
- Experience in customer service
Responsibilities
- Performs electronic, hydraulic and pneumatic systems troubleshooting and repair of assigned products.
- Troubleshoots devices and repairs any malfunctioning components.
- Uses appropriate tools in making required adjustments and repairs.
- Provides on-call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visits.
- Loads, unloads, and removes medical products, weighing up to 1680 pounds.
- Generates service revenue and completes activities required under service contract.
- Safely operates box truck vehicle or company car ranging in size from a cargo van up to a 26,000 pound truck.
- Cleans, disinfects, performs operational function checks, and makes minor repairs of Baxter and non-Baxter products.
- Operates a fleet vehicle in a safe manner.
- Provides 24/7 delivery, removal, and service support for products in service centers and customer accounts.
Benefits
- medical and dental coverage that start on day one
- insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
- Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
- 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
- Flexible Spending Accounts
- educational assistance programs
- paid holidays
- paid time off ranging from 20 to 35 days based on length of service
- family and medical leaves of absence
- paid parental leave
- commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- childcare benefits
- dental insurance
- vision insurance
- paid time off
- parental leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
