Field Service Technician - HVAC/Cooling

Schneider Electric•Tulsa, OK

3d•Onsite

About The Position

Schneider Electric is seeking Field Service Technicians who will play an impactful role in collaborating with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on equipment in various environments. This role is within the U.S. Services business, specifically the Secure Power team, which services critical data center equipment as the OEM service provider for APC/Schneider Electric equipment. Field Service Technicians are problem solvers, customer-focused, and passionate about their work.

Requirements

Associate degree, vocational education, or similar experience in HVAC/R, electronic or electrical discipline or military training equivalence.
2+ years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment.
2+ years in Field Services or equivalent industry experience.
EPA Universal Certification.
Safe driving and vehicle operations skills.
Skilled at utilizing test and diagnostic equipment.
Experience reading and interpreting schematics, drawings, and theory of operation manuals.
Ability to write service reports, correspondence, and procedures, effectively present information and respond to customer questions.
Ability to move service equipment weighing up to 50 pounds.

Responsibilities

Perform pre-site, startup, repair, preventive maintenance, and field modification of equipment.
Collaborate with customers, electricians, sales partners, technical support, and District Service Managers to resolve complex escalated issues.
Complete field service reports, expense reports, preventive maintenance, and startup data sheets.
Engage in continuous learning and training on various products, both in the field and in the classroom.
Travel throughout the region for local customer support or countrywide travel.
Assist the Field Project Manager on larger system startups.
Act on behalf of the District Service Manager to resolve operational issues as required.