Field Service Representative - Cooling/HVAC
About The Position
Schneider Electric is seeking Field Service Representatives who will play an impactful role within the organization. This role involves collaborating with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both Company and third-party manufactured equipment in various dynamic environments. The company provides direct product training and training on all digital and physical tools. Service vehicles, tools, uniforms, mobile devices, and laptops are provided for professional use. This opportunity offers a home-based flexible work schedule with a 40-hour guarantee and overtime potential. The position is within the U.S. Services business, specifically the Secure Power & Cooling Services team, focusing on servicing critical data center equipment as the OEM service provider for APC/MGE/Schneider Electric equipment.
Requirements
- An Associate degree, vocational education, or similar experience in HVAC/R, electronic or electrical discipline or military training equivalence
- 2+ years in Field Services or equivalent industry experience
- Safe driving and vehicle operations skills
- Skilled at utilizing test and diagnostic equipment
- Experience reading and interpreting schematics, drawings, and theory of operation manuals
- Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
- Movement of service equipment weighing up to 50 pounds
Responsibilities
- Pre-site, startup, repair, preventive maintenance, and field modification of equipment
- Problem solving with customers, electricians, sales partners, technical support, and District Service Manager and/or Regional Service Director to resolve complex escalated issues
- Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
- Continuous learning and training on various products both in the field and in the classroom
- Travel throughout the region for local customer support or even countrywide travel
- Assist the Field Project Manager on larger system startups
- Act on behalf of the District Service Manager to resolve operational issues as required
Benefits
- flexible work arrangements
- paid family leaves
- 401(k) + match
- well-being programs
- holidays & paid time off
- military leave benefits
- medical (with member reward points)
- dental
- vision
- basic life insurance
- Benefit Bucks
- 12 holidays per year
- 15 days of paid time off per year
- competitive pay
- incentives
- company share ownership
- performance discussions
- global opportunities
- Schneider Career Hub
- learning platforms like Coursera
- recognition
- volunteer leave
- programs with the Schneider Electric Foundation
- youth education initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
