Field Service Technician - Electric Power Generator

HOLT Group • Longview, TX

34d • Onsite

About The Position

Holt CAT, the largest Caterpillar dealership of heavy equipment in the United States, is seeking an experienced Electrical Power Generator - Field Service Technician for its Longview, Texas location. This position is responsible for providing troubleshooting and high-quality repair service on power generation, gas and diesel engines, and ATS (Automatic Transfer Switches), in order to respond to customers' needs in a positive, safe, and timely manner to ensure maximum value for work performed. This role requires at least 5 years of field or shop tech troubleshooting and repair skills of Electrical Power and Generator experience, as well as at least 5 years of field or shop tech troubleshooting and repair skills of ATS (Automatic Transfer Switches) experience. 3-phase electrical experience is also preferred, and candidates must have a clean driving record. The technician will perform basic to intermediate repairs and troubleshooting offsite with minimal supervision, remove and install parts, disassemble and assemble components to CAT specifications, test and adjust equipment, and verify proper operation. Responsibilities also include preparing and completing job-related documents, writing service reports, ordering parts, maintaining customer records, operating equipment and vehicles, maintaining service vehicle inspection records, adhering to contamination control and HAZMAT rules, maintaining company equipment, communicating job progress, completing assigned jobs to meet flat rate time and re-work standards, working overtime as required, completing assigned training, and projecting professionalism. The role may involve acting as a mentor to lower-level technicians and requires regular and punctual attendance.

Requirements

• At least 5 years of field or shop service tech troubleshooting and repair skills of Electrical Power and Generator - experience required.
• At least 5 years of field or shop service tech troubleshooting and repair skills of Natural Gas and Diesel Engine - experience required.
• At least 5 years of field or shop service tech troubleshooting and repair skills of ATS (Automatic Transfer Switches) - experience required.
• Electrical 3 phase experience preferred
• Able to build electrical control panel boxes
• Able to commission generators for data centers
• Excellent customer service skills.
• Must be able to effectively communicate, both written and verbal, with customers and employees in a professional manner.
• Must have own tools for both electrical and mechanical.
• Intermediate diagnostic and trouble-shooting skills
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
• Operation and control skills of equipment or systems
• Equipment selection skills to determine the kind of tools and equipment needed to do a job
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to operate a crane and forklift, and obtain required certifications/licenses
• Ability to meet deadlines and work under fast-paced, time constraining circumstances
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
• More than five years of electric power generator equipment experience required; 7 or more years preferred
• High school diploma or equivalent preferred
• MSHA certification preferred
• Electrical Journeyman license preferred
• Electrical experience with 270v or greater
• 3 phase electrical experience preferred
• Valid Driver’s license required
• Must maintain a DOT Medical Card
• Must maintain a safe driving record
• Must maintain a valid Texas driver license
• Must be able to work Monday-Friday from 7 AM - 5 PM, and overtime as required.
• Must be on-call two weeks out of the month.

Nice To Haves

• 3phase electrical experience is also preferred
• Electrical Journeyman license preferred
• Electrical experience with 270v or greater
• 3 phase electrical experience preferred
• MSHA certification preferred

Responsibilities

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs basic to intermediate repairs and minimal troubleshooting offsite with minimal supervision
• Performs basic to intermediate troubleshooting and minimal diagnoses of electric power generator equipment malfunctions and failures
• Removes and install parts, disassembles and assembles components to CAT specifications
• Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
• Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and task to meet flat rate time and re-work standards
• Works overtime as required by workload and customers’ needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Benefits

• A competitive salary, commensurate with your experience and competencies.
• A comprehensive and robust benefits program that includes complete health care, 401(k) matching & Profit-Sharing plan (ROTH and traditional), paid holidays, and a front-loaded PTO program.
• A Tuition Reimbursement program to support the pursuit of accredited college courses.
• An employee development program with professional development staff that allows you to grow your skills and build your competencies to prepare you for future opportunities at HOLT.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED