Field Service Technician/Driver

HME Specialists LLC•Roswell, NM

3d•Onsite

About The Position

HME Specialists is seeking a Field Service Technician/Driver to join their team in the healthcare industry. This role involves directly impacting patients' lives by delivering, setting up, and maintaining medical equipment. The position offers a blend of technical expertise and customer interaction, requiring problem-solving skills to meet customer needs. The technician will provide outstanding service, build relationships with patients and healthcare professionals, and educate patients and their families on medical equipment. An empathetic, patient, and understanding approach is crucial for interacting with customers face-to-face, ensuring proper installation and operation, and providing reassurance. The company values skills and offers opportunities for growth in a fast-paced, customer-centric environment.

Requirements

Excellent communication skills.
Strong problem-solving abilities.
Detail-oriented approach.
Strong sense of empathy.
Patience and understanding when working with customers in-person.
Familiarity with medical equipment.
Ability to quickly learn and adapt to new technologies.
Proficiency in using software and tools related to delivering, setting up, and maintaining medical equipment.
Customer-centric mindset.

Responsibilities

Ensure the delivery, setup, and maintenance of medical equipment.
Problem solve and find innovative solutions to meet the unique needs of customers.
Provide outstanding service and build strong relationships with patients and healthcare professionals.
Deliver, set up, and educate patients and their families on medical equipment.
Interact with customers face to face, providing support and understanding.
Ensure the proper installation and operation of medical equipment.
Provide reassurance and peace of mind to patients and their loved ones.