Field Service Technician - Cooling/HVAC
About The Position
Schneider Electric is seeking Field Service Representatives to join their U.S. Services business, specifically the Secure Power team, which focuses on servicing critical data center equipment. As an OEM service provider for APC/Schneider Electric equipment, these representatives will collaborate with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on equipment in various environments. The role requires problem-solving skills, customer focus, and a passion for the work. This is an impactful role within the organization, contributing to the future of Schneider Electric.
Requirements
- An Associate degree, vocational education, or similar experience in HVAC/R, electronic or electrical discipline or military training equivalence
- 2+ years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment
- 2+ years in Field Services or equivalent industry experience
- EPA Universal Certification
- Safe driving and vehicle operations skills
- Skilled at utilizing test and diagnostic equipment
- Experience reading and interpreting schematics, drawings, and theory of operation manuals
- Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
- Movement of service equipment weighing up to 50 pounds
Responsibilities
- Pre-site, startup, repair, preventive maintenance, and field modification of equipment
- Problem solving with customers, electricians, sales partners, technical support, and District Service
- Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
- Manager and/or Regional Service Director to resolve complex escalated issues
- Continuous learning and training on various products both in the field and in the classroom
- Travel throughout the region for local customer support or even countrywide travel
- Assist the Field Project Manager on larger system startups
- Act on behalf of the District Service Manager to resolve operational issues as required
Benefits
- Flexible work arrangements
- Paid family leaves
- 401(k) + match
- Well-being programs
- Holidays & paid time off
- Military leave benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
