Field Service Technician - Concrete Products

COLUMBIA MACHINE INC•Vancouver, WA

20h•$59,740 - $82,400•Onsite

About The Position

At Columbia, we are driven by the belief that innovation can transform industries, empower communities, and create a more efficient, sustainable world. With operations spanning five continents and a commitment to excellence in service and support, our purpose extends beyond engineering advanced equipment. We are pioneering innovation and paving a better tomorrow with factory automation solutions worldwide. This position provides technical customer service and support during the installation, commissioning, and servicing of Concrete Products equipment.

Requirements

Ability to perform each essential duty satisfactorily
Knowledge of Microsoft Office (Word, Excel, PPT, Outlook)
Knowledge of Dynamics D365 CRM
Equipment Operation knowledge
PLC troubleshooting (program editing & network connections)
Specific Knowledge of RSLogix, Compact Logix ControLogix (PLC programming)
PanelView Motion Control knowledge
Analytical skills
Project/Process Management skills
Computer/Technical skills
Organizational skills
Interpersonal skills
Communication skills
Problem-Solving skills
Written and Oral Communication skills in English Language
Clerical/Secretarial abilities
Strong technical aptitude; has the ability to deal with abstract and concrete variables with a high attention to detail
Strong electrical knowledge and ability to troubleshoot in a systematic manner
Strong mechanical ability with a comprehensive understanding of hydraulic and pneumatic systems
High School or GED required
3-5 years of professional Concrete Products experience, including electro/mechanical repair and block making, aggregate dosing, mixing, product forming, curing and cubing
Valid Driver’s License and Driving Record that does not fit the criteria of a high risk driver (as noted in our company Vehicle Policy)
Employees assigned to work at customer sites or on specific customer-related projects will be subject to any additional drug and alcohol policies and testing programs required by the customer, provided that the policies and programs consist with all applicable federal, state and local laws. Before any testing occurs, employees who are subject to customer-related testing must sign the Employee Consent to Customer-Required Drug and/or Alcohol Testing Form

Nice To Haves

Associate’s degree or vocational or technical school degree preferred
Spanish language skills

Responsibilities

Contributes to customer satisfaction
Provides comprehensive assistance in person or via phone or email
Supports customers with timely response to service requests that includes frequent travel up to 75%
Educates, trains, and troubleshoots problems both on-site and remotely
Maintains a professional demeanor with customers and establishes a rapport to maintain overall customer satisfaction
Ensures proper electrical and mechanical installation
Supervises local electricians, assemblers, and welding personnel during installation
Ensures that all aspects of the equipment are functioning properly and safely
Finalizes the equipment commissioning process
Tests local input and output once the electrical installation is complete
Tests all devices after installation and assures all control interlocks and alarms are functioning
Educates and trains customers on equipment and safety features to ensure continued proper functioning of the equipment
Ensures that production schedule and profitability commitments are met
Complete the service trip in a safe and efficient manner within the allotted time frame
Exhibits continual awareness of quality standards and estimated cost parameters
Assists with sales support
Increases customer interest in plant upgrades and future modifications
Prescribes recommended parts that should be purchased and provide recommendations on maintenance issues
Provides technical support to sales representatives, records key information to aid the sales team in quoting
Documents project requirements
Completes job and expense reports within established time guidelines
Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals
Document safety issues that are observed
Utilizes CRM system to manage customer relationships
Records historical solutions and diagnostic experience via the solutions database
Utilizes CRM system to build a customer knowledge database
Utilizes CRM system to track relevant service trip reports, assign tasks, and update Service Trip Status
Supports internal and external customer service
Understands and documents internal and external customer needs and expectations
Develops resources and critical service metrics to ensure these needs are being met
Communicates to appropriate team(s) when an expectation will not be met
Provide After-Hours technical support
Documents processes and procedures, eliminates non-value added activities, and participates in cross functional CI teams
Contributes to the continuous improvement effort
Maintains professional and technical knowledge
Establishes personal networks, participates in professional societies, attends professional workshops and reviews publications
Contributes to team effort
Willing to attempt new assignments or fill in for others as needed; accomplishes other duties as assigned
Participates in applicable SOP and SWI training as well as knowledge base