Field Service Technician, X-ray Products

Nikon Metrology, Inc.•Maple Grove, MN

1d•$35 - $50•Remote

About The Position

Nikon Metrology is seeking an experienced X-ray Field Service Technician responsible for providing technical services both local and in the field, such as installation, maintenance, repair and upgrade specific to Nikon Metrology X-ray product line. This role involves extensive travel (80%+) primarily throughout North America, with the possibility of limited international travel to Central and South America. The technician will perform system installations, preventive maintenance, upgrades, troubleshoot system failures, perform product maintenance and software training, and provide technical product services in line with standard operating procedures. Responsibilities also include in-house testing and repairs of spare parts and systems, supporting equipment at customer locations or remotely, managing the return of parts and tools, maintaining service equipment, submitting documentation in a timely manner, and submitting radiation dosimetry data periodically.

Requirements

Must meet all requirements to access and work with ITAR-controlled information and materials.
Ability to travel 80%+ domestically with possibility of limited international travel.
2+ years’ experience in a technical role or >4 years’ experience in a technical role.
Experience on complex capital equipment with related subsystems such as vacuum, manipulators, High Voltage systems, general mechanical, and PC’s.
Must be able to identify and fix issues down to a board level.
Electrical, electronic & mechanical skills.
Must have strong verbal and written communication skills.
Ability to work overtime (This position is non-exempt and eligible for overtime pay in accordance with the Fair Labor Standards Act (FLSA).
2-year technical degree & a minimum of 2 years’ experience in a technical role or >4 years’ experience in a technical role.
Valid driver’s license and ability to be insured.
Valid passport and ability to travel outside of the United States.
Entry level MS Office Skills (Word, Outlook, Excel, PowerPoint)
Ability to read and understand schematics and drawings.
Ability to integrate and troubleshoot computer hardware and software.
Ability to use tools of the trade such as Multimeter, Oscilloscope, soldering iron, basic hand tools, etc.

Responsibilities

Perform system installations, preventive maintenance, upgrades, etc.
Troubleshoot system failures/errors and perform necessary corrective actions.
Perform product maintenance and software training as necessary.
Provide technical product services for Nikon Metrology X-ray products in line with the department’s standard operating procedures.
In-house testing and repairs of spare parts and systems.
Support of equipment at customer location or via telephone/ e-mail.
Responsible for the return of parts and tools from site upon completion of work.
Maintain assigned service equipment and tools & provide inventory reports as needed.
Submit Timesheets, expense reports, Service reports and associated documentation in a timely manner.
Submit radiation dosimetry data periodically in line with company policy.
Provide support to Nikon dealers, sales personnel, and fellow Field Service Technicians.
Assist sales with setup and teardown of equipment for trade shows.
Support the technical sales of new products or services.
Promote service contracts and other service offerings to customers.