Field Service Technician- Comm

WOW! Internet, Cable & Phone•Columbus, GA

8d•Onsite

About The Position

Position is responsible for timely completion of daily assigned commercial voice, video, and data installations. Additionally, the Commercial Technician may assist with building entry construction for industrial, institutional, and MDU applications. WOW! is one of the nation's largest Internet, cable, and phone providers. While we've grown a lot since we started, in the last 20 years we haven't forgotten our roots. WOW! has a deep, rich heritage of delivering the best experiences to our customers and we've worked hard to keep it that way. WOW!ing our customers is in our DNA. We are committed to putting our customers and team members first. So what does that mean for the people who come to work with us? It means you can make a difference while you grow your career at WOW!. When you join WOW!, you're joining a team that strives to delight our customers in everything we do; that goes the extra mile for those we serve. We're for being different - in a good way. Whether it's through showing respect, making things easy, or providing pleasant surprises, we're for building a culture that WOW! employees and customers truly love. We'd love for you to be a part of our team. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please e-mail [email protected]

Requirements

3 years of CATV/telco installation experience with commercial applications
Strong knowledge of wall fishing and commercial construction practices
Troubleshooting techniques a plus
Excellent written, oral communications skills
Must be detail oriented and a well-organized individual
Must be self-motivated with a strong work ethic and professional attitude
Able to present technical information to a non-technical audience
Able to work independently
Able to accurately measure distances using tapes and other measuring devices
Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt OHM meter, sweep receiver, underground locator and TDR
Able to accurately maintain records, logs, reports, work orders, etc.
Able to operate office equipment, fax, copier, etc.
Able to handle escalations and time-critical issues
Able to read street maps
Position requires a high school diploma or equivalent.
MSOffice software skills are preferred; Internet and email are required; able to install, set up and configure personal computers with a variety of operating systems
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Must have a valid driver’s license and maintain a driving record that meets the Company’s insurance carrier’s requirements

Nice To Haves

One to two years of technical experience in the broadband and telephony communication field preferred.

Responsibilities

Ensures timely completion of daily assigned installations – calls in completion status in a timely manner
Performs aerial and underground commercial, industrial, institutional, and MDU cable, data, & telephony installations following WOW! specifications and industry practices
Complies with OSHA, NESC, and WOW! safety regulations and precautions when completing assigned work
Performs commercial disconnects and non-pay disconnects and makes every reasonable effort to retrieve customer premise equipment where applicable
Maintains and tracks flow of customer premise equipment necessary to perform daily work assignments
Completes installation and configuration of commercial CPE ensuring customer education and satisfaction of services installed
Installs NIC cards and drivers for cable modems including the ability to update files if needed to properly configure a customer’s computer for modem service
Installs various EMTA’s, verifies tip & ring, completes proper punch down of copper telco cables
Understands various demark configurations for Commercial installs and the transition between our demark and the customer’s PBX and phone equipment
Has a general understanding of commercial phone systems and the vendors that service them, such that they are able to provide guidance/advise for customers having problems with their phone system
Competes Plant Test Date verifications for coordinated LNP cuts, ensures proper number assignments for hunt group configurations, and verifies all features
Trouble-shoots service affecting problems at the service drop level
Promotes WOW! services and seeks sales & upgrade opportunities as opportunities arise
Special projects as may be assigned by the Supervisor
Communication to customers must be grammatically correct, must be professional, positive, and consistent with company expectations.
Coordinates with other WOW! technical departments
Other duties as assigned