About The Position
IQVIA has an opportunity with one of the largest medical device manufacturers in the US. We welcome you to apply if interested! You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete. You will be required to support, liaise with and/or work with IQVIA customers and/or suppliers across Canada and around the world therefore, a functional knowledge of English and French, both written and spoken, is necessary to perform the duties of this position. As our hiring teams are global, please submit your resume in both English and French. Position Description: Must be Fluent in English and French to be considered Our Field Service Technicians experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for leading a team installing, updating, completing preventative maintenance and other services as needed for medical devices including infusion pumps and batteries in hospitals across the United States, while delivering exceptional customer service. This is a great opportunity for you to advance your technical skills in the medical device industry! This is a 100% travel position. Local, Regional and National travel required. Provide ongoing communication and customer support to on-site hospital staff. Organizing, testing, and updating medical devices, installing, and configuring hardware, software, and network products. Conduct routine checks and records data from product tests after installation and configuration. Document and submit daily data while maintaining high standards of product support quality documentation. Full-time commitment requiring travel locally, regionally, and nationally. Assignment-based schedule with 40 hours commitment per week and overtime as needed. Complete other duties at the discretion of management.
Requirements
- Must be Fluent in English and French to be considered
- Associate degree, or equivalent military training programs, or equivalent biomedical or technical field service experience. (1+ years field experience)
- Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs.
- Professional business acumen and effective communication skills required.
- Self-motivated individual who can work independently or collaboratively within a team, required.
- Strong time management and organizational skills to ensure on-time completion of project assignments.
- An active and unrestricted driver license, and a personal vehicle for local work-related assignments are both required.
- Ability to sit and stand for long periods of time and lift up to 70 pounds, required.
- Ability to clear hospital vendor credentialing requirements, including providing proof of vaccination status is required.
- Must have personal vehicle in good running condition for local travel assignments
- Must be within 45 minutes - 1 hour of INTERNATIONAL or MAJOR AIRPORT.
- Weekly travel required.
Nice To Haves
- Background in biomedical, networking, military, or field-based technician roles
- Experience working in a technical role within a healthcare environment.
- Strong computer skills and comfort with troubleshooting with Microsoft Office applications, including Outlook, Excel, Word and OneNote, etc.
Responsibilities
- Provide ongoing communication and customer support to on-site hospital staff.
- Organizing, testing, and updating medical devices, installing, and configuring hardware, software, and network products.
- Conduct routine checks and records data from product tests after installation and configuration.
- Document and submit daily data while maintaining high standards of product support quality documentation.
- Full-time commitment requiring travel locally, regionally, and nationally.
- Assignment-based schedule with 40 hours commitment per week and overtime as needed.
- Complete other duties at the discretion of management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
