Technicien de terrain bilingue (Équipement d'automatisation)/ Bilingual Field Service Technician - Automation - (Home based in Montreal, QC)- Contrat 12 mois

McKesson • Quebec, QC

3d • CA$63,100 - CA$105,100 • Hybrid

About The Position

A Field Service Technician is responsible for the installation, configuration, maintenance, troubleshooting and repair of customer systems and equipment (hardware and software). This work may be performed on-site or off-site and may involve coordinating and collaborating with other support teams or third parties. These duties will generally be performed in an assigned region, but may be required anywhere in Canada and will include travel, after-hours work and weekend duties.

Requirements

• Electronic, Robotics or Electro-mechanic college degree.
• 2 years + of experience in a Field Service Technician position
• Demonstrate leadership and maintain higher customer satisfaction standards
• Capacity to learn and understand the functions of McKesson APS equipment and apply learnings
• Excellent interpersonal customer service skills and ability to communicate effectively with individuals from varied backgrounds
• Good written and verbal communication skills
• Demonstrated ability to manage multiple competing priorities in a time critical environment in an organized and effective manner
• Demonstrate a Customer First, team-oriented, positive attitude
• Must be autonomous; demonstrate initiative and the ability to work with minimal supervision.
• Ability to work independently in the field
• Capability to work with team members in various departments to achieve departmental goals and to resolve internal and external customer issues in a timely manner
• Perfectly bilingual, both written and spoken
• Must have and keep a valid driving license
• Employee will be using his own vehicle.

Nice To Haves

• Experience with pneumatic and robotics systems, troubleshooting and repair an asset.
• Experience with complex electronic control systems, troubleshooting and repair an asset.
• Experience in healthcare or pharmaceutical industry is an asset.
• Experience with Hospital Automation and healthcare automation is an asset
• Relevant front line, field based technical customer service work experience a clear asset

Responsibilities

• Act as service representative for specific customers
• Member of the On-Call schedule
• Perform Preventive Maintenance
• Accountable for customer satisfaction
• Maintain and manage equipment and parts in order to execute service requests in a timely manner
• Maintain your inventory up to date
• Diligently and professionally execute installations, repairs, necessary changes and assigned tasks on equipment onsite at customer sites as required. This includes performing such work after hours as required on a rotating on-call basis
• Ensure all work areas are kept clean, organized and safe always and act in a legal, safe and courteous manner while travelling to and from customer sites.
• Complete all administrative and reporting requirements, including all mandatory Training.
• Occasionally bring packages to courier depots or directly to the airport in case of emergency or after courier pick-up times have elapsed.
• Participate in the set-up of commercial showcase events as required
• Assist sales team as service representative when negotiating and banners HQ and chain level, assisting periodical review information on equipment performance
• Foster a culture of excellence and customer-first service relationship
• Act in accordance with McKesson Canada's LeadRX and ICARE.

Benefits

• Competitive compensation package
• Total Rewards
• Base Pay Range: $63,100 - $105,100
• Other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree