About The Position
WM Canada is seeking a Dispatcher/Router Combo for a 12-month contract with the possibility of permanence. This role is crucial for supporting our drivers and ensuring efficient operations across residential, commercial, and roll-off lines of business. You will be responsible for problem resolution, handling service orders, directing drivers, and resolving service issues. This position involves interaction with various internal teams (customer service, sales, operational staff) and external customers. The role requires using WM proprietary software for daily routing and preparing routes for the next day. Shifts can vary, with potential for overtime and Saturday hours depending on market needs. Some travel may be required. WM Canada values its employees, offering reliable, year-round work in an essential industry, competitive pay and benefits, opportunities for growth, and a strong commitment to safety and modern equipment.
Requirements
- High School Diploma or G.E.D.
- 6 months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively
- Multi-tasking in a fast-paced work environment with excellent organizational skills.
- Bilingual (French & English) - For Quebec Applicants: We require a bilingual speaking dispatcher because this role requires frequent interactions and communications with employees, customers and others who are located outside of Quebec.
Nice To Haves
- Dispatching experience
Responsibilities
- Communicates back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business.
- Handles incoming service orders, directs drivers, and resolves service issues.
- Interacts with customers that includes WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.).
- Uses WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day.
- Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
- Works with sites and the service department to optimize routes based on needs of the customer.
- Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
- Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
- Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
- Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
- Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
- Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Stock purchase plan
- RRSP matching
- Paid vacation
- Paid holidays
- Personal days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
