Field Service Technician/Assembler

Pace Packaging•Fairfield, NJ

3d•Hybrid

About The Position

ProMach is seeking a talented Field Service Technician/Assembler to join their team. This role involves providing technical field support to customers, ensuring machine performance, and maintaining strong customer loyalty. The position requires a blend of technical installation, start-up, troubleshooting, and assembly skills. The ideal candidate is passionate about travel, serving as a brand ambassador, and solving technical challenges. This role offers rewarding and challenging opportunities across multiple packaging segments globally. When not on field assignments, the technician will support assembly tasks in the shop.

Requirements

High School Diploma.
Strong mechanical and electrical background with custom machine start-up/repair/maintenance experience preferred.
Basic knowledge of Allen Bradley Programmable Logic Controllers.
Ability to read & understand engineering designs, including wiring schematics.
Proficient in Microsoft Office software for technical reports and training requirements.
Good communication and interpersonal skills and a strong customer service focus.
Good problem-solving skills and independent judgment.
Ability to conduct a high-level training program with customer personnel on equipment.
Ability to work independently, maintain a positive attitude and work well with all levels of management and operators.
Willingness to travel up to 75% of the time, both domestic and internationally.
Non-travel time will be spent working in the plant.
Experience: 3 years in Equipment Manufacturing.
Experience: 3 years in Machine Repair.

Nice To Haves

Associate's degree in a related technical field (mechanical and electrical) preferred.
Dedicated: Devoted to a task or purpose with loyalty or integrity.
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
Enthusiastic: Shows intense and eager enjoyment and interest.
Team Player: Works well as a member of a group.
Goal Completion: Inspired to perform well by the completion of tasks.
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals.
Self-Starter: Inspired to perform without outside help.

Responsibilities

Perform installation at customer location (electrical and mechanical) of Pace automated unscrambling machinery.
Perform in-factory startup/commissioning of Pace machinery at customer location.
Troubleshoot and make adjustments to achieve machine efficiency rates per the contract.
Train plant personnel.
Perform in-factory repair/servicing of Pace machinery at customer location, including troubleshooting, making adjustments, performing audits, installing upgrades, and follow-up operator training.
Generate detailed service reports.
Engage with customers regarding aftermarket sales opportunities (machine upgrades/retrofits, additional service, spare parts recommendations).
Set up and testing of variable frequency drives and servo controllers.
Build, set up, and perform factory acceptance testing on new equipment at the manufacturing facility.
Provide support in the shop as an Assembler during periods when field assignments are not scheduled.
Work flexibly between field and shop operations, assisting with assembly tasks in the shop when not performing field duties.