Field Service Technician/Assembler

Federal Mfg•Fairfield, NJ

5d•$30 - $40•Hybrid

About The Position

Pace Packaging is seeking a talented Field Service Technician/Assembler to contribute to the success of the organization through technical field support to continue our strong customer loyalty and recognition as a leader in customer service. The successful candidate will demonstrate excellent technical installation, start-up and troubleshooting skills. Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations. We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you.

Requirements

High School Diploma, associate's degree in related technical field (mechanical and electrical) preferred.
Strong mechanical and electrical background with custom machine start-up/repair/maintenance experience preferred.
Basic knowledge of Allen Bradley Programmable Logic Controllers.
Ability to read & understand engineering designs, including wiring schematics.
Proficient in Microsoft Office software for technical reports and training requirements.
Good communication and interpersonal skills and a strong customer service focus to work toward getting a customer up and running as soon as possible.
Good problem-solving skills and independent judgment.
Ability to conduct a high-level training program with customer personnel on equipment.
Ability to work independently, maintain a positive attitude and work well with all levels of management and operators.
Willingness to travel greater than 75% of the time, both domestic and internationally. Non-travel time will be spent working in the plant.

Nice To Haves

Dedicated: Devoted to a task or purpose with loyalty or integrity
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Goal Completion: Inspired to perform well by the completion of tasks
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Self-Starter: Inspired to perform without outside help
3 years: Equipment Manufacturing
3 years: Machine Repair

Responsibilities

Perform installation at customer location (electrical and mechanical) of Pace automated unscrambling machinery.
Perform in-factory startup/commissioning of Pace machinery at customer location. The technician is required to troubleshoot and make adjustments in order to achieve the machine efficiency rates per the contract. Training plant personnel is required.
Perform in-factory repair/servicing of Pace machinery at customer location. Services include troubleshooting machinery inefficiencies and making required adjustments, performing audits, installing upgrades, and follow-up operator training.
Generate detailed service reports.
Engage with customers in pursuit of aftermarket sales opportunities including machine upgrades or retrofits, additional service opportunities, and recommendations on stocked spare parts.
Set up and testing of variable frequency drives, and servo controllers.
Build, set up, perform factory acceptance testing on new equipment at the manufacturing facility.
Provide support in the shop as an Assembler during periods when field assignments are not scheduled.
Work flexibly between field and shop operations, assisting with assembly tasks in the shop when not performing field duties.