Field Service Tech - Holland,MI

GP Reeves Inc.•Holland Charter Township, MI

13d•$25 - $30•Onsite

About The Position

The role of the Field Service Technician is to provide superior on-site and remote customer support. Responsibilities include understanding the customer’s needs, gathering project documentation, identifying opportunities for improvement internally and for the customer, and ensuring customer’s project documentation on our file network is updated if there are changes. This is an integral role in either executing or monitoring internal and external activities for service visits.

Requirements

Mechanical experience is
Electromechanical system trouble shooting experience is
Pneumatic, hydraulic, and electrical technical classes or experience
2+ years of field service experience on industrial
Experience using PC software including Microsoft office suite (Excel, Word, )
Excellent problem-solving skills and a methodical approach to
Effective communication skills, both verbal and written, for interacting with customers and internal
Ability to work independently and manage time effectively in a dynamic field service
Willingness to travel to customer sites as
Valid driver's license and a clean driving

Nice To Haves

machining experience
machine building experience
electrical panel building experience
experience with hydraulics and pneumatic equipment and controls
programming experience

Responsibilities

Perform on-site installation, maintenance, and repair of GP Reeves equipment at customer
Respond promptly to service calls and address customer inquiries regarding technical
Diagnose and troubleshoot malfunctions, identifying the root cause and implementing effective
Conduct preventative maintenance to ensure the ongoing reliability of equipment and prevent future issues.
Collaborate with the customer and internal teams to schedule service visits and
Provide clear and detailed documentation of service activities, including reports on repairs, and maintenance tasks.
Assist customers with install and start-up of new machines and
Provide remote customer support via phone, email and virtual
Quote spare parts and replacement parts to
Train customers on proper use and routine maintenance of
Assist in the testing and validation of new products or upgrades in the
Adhere to safety guidelines and company policies while performing field service
Regular and predictable attendance onsite at our workplace or customer/client locations is
Ability to meet physical demands and perform the essential job functions within the work environment, including travel requirements identified in this job description.